Kay Bridal

(856) 779-1291

455 Rte 38 W, Maple Shade, NJ | Directions   08052

39.942200 -74.996800

Open Hours

June - October

Mon: 10:30AM-6:00PM

Tues-Fri: 10:30AM-8:00PM

Sat: 10:00AM-6:00PM

Sun: CLOSED

November - December

Mon: 10:30AM-6:00PM

Tues-Fri: 10:30AM-7:30PM

Sat: 10:00AM-6:00PM

Sun: CLOSED

 
Bridal Shops

Neighborhoods:

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Owner verified business
 
 
 
Kay Bridal
Kay Bridal
Kay Bridal
Kay Bridal

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Reviews for Kay Bridal

Recommends
7 months ago

I went here and was happy with the service. The snob level is very low and they were extremely helpful and friendly. The gown was perfect and price was equally as good.

Recommends
9 months ago

I went to this shop skeptical due to some of the very poor reviews that I found on here. But when I walked in I was kindly greeted by Jennifer and her staff as they helped me find the perfect dress for my upcoming wedding day. We ended up choosing a beautiful fit and flare gown that my entire family loved! I received so many complements and felt amazing on my wedding day. Also, alterations were =done here and they turned out perfect. I would not hesitate to recommend this place to a friend. They have a very friendly and personable staff.

Doesn't Recommend
1.0
over a year ago

VERY unprofessional – At first I was treated very nicely and found a great dress, but then I was pressed and pressured to buy the dress that day even though I explained I wanted my family and friends to be there and see it the next day.

I asked for the designer of the dress and the consultant, Jennifer, would not give me the name. She hesitated and said " um...well........it's a private designer who only works for us." She probably thought I was going to look for the dress online. Her odd behavior caused me to look some stuff up online.

I knew something was fishy. The dress I wanted from the store was listed as $1100. When I searched " corset ballgown wedding dress" in google I found my dress on MANY wholesale wedding sites for $199.

I was still considering buying from them until the next day when I brought my friends and family she continued to lie about the designer and said it was an original dress and couldn't be found elsewhere. Then she became upset when my friend wrote down my measurements.

I understand it is a business and they need to make a profit, but they were VERY push and she straight out lied to all of us. Money is not really an issue for my wedding and I liked the dress so much that I would have bought the dress from them full price...but I don't like being lied to....

Recommends
4.0
over a year ago

Found THE Dress! – We went into Kay's to find a 'second' wedding dress for me. It was to be an informal gown for a beach wedding. After trying on several wedding dresses, Donna suggested a bridesmaids dress. And it was perfect. Customer service is great, she listened to what I wanted and the dress could not have been more perfect. The dress had to be altered and the work was very well done. The shop does get busy on the weekends so the staff will have to help more than one bride at a time. I ended purchasing the dress that they recommended, that was flattering and age appropriate (wasn't too old looking) It was perfect for the day.

Recommends
5.0
over a year ago

Found the cutest dress! – This shop is great! I stopped in earlier this week looking for an elegant dress for a formal party coming up next weekend. What I appreciated the most about my experience here was the helpful staff. They really showed a genuine desire to help me find what I was looking for! In fact the dress i ended up choosing was recommended to me by one of the ladies working there. I cant wait to showoff my dress next weekend!

Recommends
5.0
over a year ago

Excellent Service with an outstanding selection – When I went to Kay Bridal I wasn't expecting much after reading a lot of the reviews, but their service and selection clearly exceeded my expectations.

For weeks, I was was having a difficult time finding the right dress for my wedding! After searching at countless other shops, I finally decided to come to Kay Bridal. Firstly, they have an outstanding selection of unique gowns and it really opened up my choices. Secondly, the service was very nice and always polite. In time, with the patient help of Donna and Jennifer I found the perfect dress for myself. I've never had a better experience and have been recommending this place ever since!

Thanks!!! :))

Doesn't Recommend
1.0
over a year ago

Horrible Service and Dishonest!!! – So they treated me like a queen when I was searching for my dress. After advising me to purchase a size 10 which was HUGE on me and spending $280 on alterations the dress was too tight. They blamed its on my breasts getting bigger and my waist being an inch bigger. Mind you I have been the same weight since high school and work out four times a week, plus my clothes felt fine. They were rude and made me feel like a cow and I left the store in tears. I now have a month left till my wedding with a dress that is too tight and refusing to spend more money on alterations. I have an apointment to talk to the seamstress next week.

Doesn't Recommend
1.0
over a year ago

TERRIBLE customer service – I originally went her to try on Bridal gowns. Even though I explained to them what I was looking for (with pictures) they continued to put me in ballgowns even though I told them many times that I didn't like it. I had 3 different bridal consultants in 1 appointment and the last one (the owner of the shop) yelled at me for not liking anything.

Stupidly, I went back with my bridesmaids because they had the designers that I was looking for. The woman in the beginning of the appointment (yes, we made an appointment) handed me the clips and left us to help a girl looking for her prom dress.

In my 2 experiences at the shop I had a total of 4 people helping me and all of them gave poor customer service. Save yourself the trouble and go up to The Perfect Dress in Lawrenceville. You will not be disappointed.

Recommends
5.0
over a year ago

Kay Bridal – My daughter went to a lot of bridal shops looking for the perfect dress for her wedding. When we went to Kay, they made her feel special and treated her like the fairy tale princess she dreamed of. She purchased her dress, the bridesmaids purchased their dresses and the flower girls dresses were ordered. Every visit to the store we had 5 star service. Alterations were reasonable and were completed timely and professionally. I would recommed Kay above all the other stores.. Jennifer and Donna were delightful...(as were the others).. Thanks ladies :)

Recommends
5.0
over a year ago

Great Bridal Shop! – I was having a real hard time finding a wedding gown that was appropriate for my kind of wedding and for my age, and other shops were definitely not helping with their rudeness, while this shop was definitely very helpful. I was very much discouraged, and felt like being a bride again at my age was just too unusual but the workers always made me feel very comfortable and beautiful and did a wonderful job in helping me find the perfect gown for me. Thanks to them my overall experience as a bride has been wonderful, and I definitely encourage every bride-to-be to visit this shop and purchase their gown there.

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