Aurora >Heating & Air Conditioning > ars/Rescue Rooter
1451 Edinger Ave Suite D, Tustin , CA | Directions 9278039.720209 -104.795867
Open 7 Days a Week! 7am - 10pm
Horrible Service! – I can't believe Done Plumbing had the nerve to send me a $50 coupon if I fill out a review on this site. They were awful and tried to price gouge me while refusing explanation. They quoted more than triple what I had it done for by another reputable plumbing company.
I have an outside faucet that has a constant drip so I called Done plumbing. As noted by another person, they quoted a $39 trip charge which would be credited. (Fair enough)
The tech called me with his diagnosis (replace the faucet like I knew) and quoted me $400. I told him that is a lot more than I thought it would be and asked him for his price breakdown. He told me that he doesn't have it and this is just the standard rate to replace a leaky faucet.
I told him that the part is $10-20 at home depot so I wanted him to clarify that his labor price is $380. He again told me that he can't break it out for me and that it also includes a warranty in the price.
I told him that I won't pay that and he asked me if I would be interested in joining their "members" program in order to get special pricing. It was $100 to join & get the special rate of $80 off my $400 quote (total $320 if I join the club for $100)
I told him no again and he then asked me how much I would be willing to pay because he might be flexible. I again asked him to explain his pricing and why it is so high. I want to know what the part costs, how long he expects the job to take, and what his rate is. (I want to understand why). He told me for the last time that he can't do that and he hung up the phone.
Thorough – The Done plumber was very thorough in evaluating our need.
DONE is done in my book – How dare they send me a email saying the tech came and said everything was good!!! They never came over in the first place. I called them and they promised me next day service and I was elated because I have a disabled child that was sick at the time and NO heat!!! They called and said the tech was busy at another job and the only was I was guarenteed a tech is to schueldule first thing in the am and they had to reschuedule me.... What a crock of CRAP!!!!!!!!!! And this was after yet another company called and canceled on me days before. They apparently DO NOT give a rats butt about their customers and is only in it for the money!!! I had a money mailer which they were advertising and had coupons I could use which I thought was great being a single mom and fixed income. WRONG!!!! Done you are DONE in my book and I've told MANY family and friends to pass you and AAA service right on by when needing ANY of your services. You guys are a joke when it comes to a company caring for families who just want to stay warm especially when winter is fastly approaching in Co. You don't even deserve a 1 star rating in my book!!! So good luck to all if you decide to use this waste of a company!!!
I'm DONE doing business with this company. – It was apparent from the get-go that the plumbers who arrived were only interested in a big fat check. They tried to pressure me and scare me into buying a new water heater that day. I had anther plumber look at it 2 days later and he said DONE plumbers were definitely trying to UPSELL. He said my water heater was fine, and I may want to replace it within the next year or two, but nothing is wrong with it. The DONE plumbers left me without hot water. Once I said I wasn't going to buy a new hot water heater that day, they were not interested in helping me. Shame on you DONE plumbing!
show up at scheduled time! – My hot water heater was not working. I looked on Craigs List for a plumber and made an appointment for that afternoon. I took off work and waited for 4 hours...no show. I called Done! Plumbing, they said they would send someone out between 7 & 9 the next morning. He was there at 7:30 am. VERY nice young man who did a terrific job and explained everything to my satisfaction. What a relief.
I'll definately be calling Done Plumbing again when I need plumbing services.
Unbelievable! They were coming immediately – That faucet was driving me crazy but when ever I thought about the cost and the trouble of arranging an appoinment I would put it off again. Finally on a Friday night I made the call. They had someone on the way in an hour. I happened to mention I probably would make another appointment about my drains in general.He got there on time and went right to work. He explained that etting these parts could be hard but suggested I deal directly with the company as they were a good company and would likely provide the piece at no chage and then I could call back and he would put it in. He also brought up the drain problem I had mentioned off handedly on the phone. After we discussed it he felt certain it was not a major problem and suggested a product that should work well if I put it in all the drains at one time. He was polite, through and detailed. I will be sure to get him back to complete this job. I hope he is right about that piece but regardless he got the numbers and other identifying marks right off the faucet for me.
Worst Experience; VERY Unprofessional – At first I had high hopes and expectations for this company. They had a good price on their inspection for plumbing and furnace and we were able to set one up promptly. However, the day of the inspection comes and the guys are almost 45 minutes late. They seemed to do a decent job inspecting everything, including taking pictures. I was promised an email with in 48 hours that would detail the plumbing and furnace inspections. 7 days and 4 unreturned phone calls later, we called them and told them we were canceling the check. The next day I FINALLY got a phone call from one of the inspectors. Not a manager like I had been promised. He wasn't very apologetic for the extreme lateness, just said he was sending the email now. When I looked over the "inspection" report, it did not give details on anything. There was no explanations of problems, or damages, or even any of the pictures we saw them taking. They had even made sure to tell us how particularly dangerous an unwelded pipe was, and that was NOT included in the email. I have emailed them asking for a detailed inspection report and, currently that was three days ago with no reply yet. We had a TERRIBLE experience with this company and now we have to get an entire new inspection done with no time to do it in. We were ignored, neglected, and received no apologies for such unprofessional conduct.
Leak in Shower on a Sunday – I have used Don Plumbing 4 times now. they always show up within the window unless they call and can be there earlier!
Even though I have had a different serice tech each time they are all polite, friendly and clean up after themselved.
They deliver what they promise - fast, friendly and best of all - COMPETENT.
I have only had to call Done Plumbing back 1 time because of a malfunction and it was a defective part - nothing the tech did. Done Plumbing was very responsive and fixed the problem immediately.
Water Supply Line Repair on Sunday – Outstanding service, will use this company again. Kelly S. arrived on a Sunday and bailed us out of a DIY water supply line disaster. Cost was below my expectations. Friendly, professional and timely service.
Above and beyond – Done Plumbing came to install a new exterior faucet (bib) on a non emergency basis. They still got someone here in two hours. Not only did they install the new faucet but modified a repair they had done a year and a half ago at no cost. I don't know how they could improve on that! They'll be back the next plumbing problem I have.
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