7406-B Westmore Road, Rockville, MD | Directions 2085039.099422 -77.151483
Mon - Sat, 8am - 6pm; Sun, 10am - 4pm
Masters of the Three I's of Customer Service -- Incompetent, inconsiderate, indifferent -- thus precisely the the kind of shop that makes you want to dedicate your life to negating on social media forums. Yes, they told me on the phone after careful review of my specs, we have exactly the rims you need. And when I get there next day, a 45-minute wait of total confusion before anyone can actually speak to me. The guy that helps me promptly announces that no, they don't have the Nissan-compatible 17-inch rims they said they did. And they have no idea where I might go to get them. I remind them they told me exactly the opposite the day before, over the phone, and the guy has the gall to blame me because "You spoke to the owner, not to me, and he has no idea." So there, it's all my fault. I told them I would go online to describe their shabby customer service, got only an sneering shrug, 'who cares?' Strongly recommend you give Universal Rockville a very wide berth, let them finish the job of crashing to oblivion without wasting your time.
Chino, was cool in helping me get my wheels balanced and swapped out. Coming back and referring to all my friends and family...
Very friendly and coming back to have rims power painted :) They're very quick here and have great prices.
I came to Universal for 4 used tires and was helped by Chino. He was incredibly kind and professional and got the job done extremely fast. I will definitely recommend Universal to others in the future.
I had a slow leak on my tire for about 3 weeks. After being told by random strangers that my tires were flat, and being fed up with filling it up with air at gas stations, I decided it was time to bring my baby to the shop. The staff at Universal was great, examined all my tires, gave me options, and his opinions on what I should do. In the end, he gave me a quote on the tires and I ended up get 4 tires.
This business knows their tires and rims and anything else related to wheels, so you can be sure that they can outfit you and keep you rolling with no problem. The best part is the price of course.
nice job – Straight forward and honest service! These guys do not try and up sell you or use pushy sales tactics.
Quality tires – These guys clearly know what they're doing and have quality tires.
good job – Thank you Universal for taking the time to work with me in order to find the best tires at my budget! I would definitely recommend you guys to anyone looking for used tires or rims.
nice work – First went there a couple of years ago when I got into a minor accident and had to get my tires aligned. They explained and showed me exactly what the problem was and very clear about price and repair options I had.
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