4425 Shore Dr Suite 102, Virginia Beach, VA | Directions 2345536.904624 -76.123867
Mon Noon-7pm ; Tue Noon-7pm ; Wed 11am-7pm ; Thu 11am-7pm ; Fri 10am-5pm ; Sat 10am-5pm ; Sun Closed
Neighborhoods: Northwest Virginia Beach, Northwest
Don't Waste Your Money – I attempted to book my appointment numerous times via email and voice messages. I never received a response. I finally booked my appointment. When I arrived on time, I was not greeted. I waited while the receptionist continued to search for whatever it was she was searching for under the counter (approximately five minutes) while a child who was apparently keeping her company was behaving as a child does. The receptionist then proceeded to check out another customer (still did not greet me) and then upon finally greeting me, I gave her my name and stated that I was there for my 4:00 pedicure and massage. The receptionist informed me that the pedicure would have to be rescheduled because the person had called in sick. The receptionist then offered me a 30 minute free massage. (remember this part) After I filled out my form, I then waited another 10 minutes for my massage person, who then informed me that my appointment was 15 minutes prior to my actual appointment time. I then told her that we should have plenty of time (now 4:20) since my pedicure had to be rescheduled. My massage ended at exactly 5 pm. Therefore making my hour long massage less than a 40 minute massage. During the massage there were two children "hanging out" in the reception area apparently running wild through the salon. They were extremely disruptive and loud. Children are children and can not be expected to behave quietly. As a salon providing relaxation and papering services - especially in a recession when many women simply can afford to go as often as they'd like to and when they do, going really is a treat - many salons have a policy against children in the waiting room. I do not find this offensive. I find it offensive when salons do not have their paying customers in mind. Upon check out the receptionist would not give me the 30 minute free massage she had previously promised because I was a living social coupon customer. Why should I be treated any different than any other paying customer? I am a paying customer - I purchased a Living Social certificate. Additionally, when I rescheduled the pedicure, she informed me that the the person only had limited day time hours 10-3 (these are impossible hours for those of us who work). I am now going to have to pay for another pedicure because I could not reschedule the pedicure with d'Lush until after January. Additionally, about the staff and the salon itself. Massage and beauty services are luxury expenses. Providers of these services are trained professionals, which require a license to practice. I met three of the staff; the receptionist, my massage technician, and another technician who was apparently providing waxing services. None of the staff presented themselves in a professional manner. None of the staff were dressed professionally. The receptionist - although not "professional" she is the first person that people see when they walk into a salon. With regard to the salon; I can only comment on the reception area - which really left a lot to be desired - there is not much to say, and the massage room. The massage table is not well padded and is very uncomfortable. The noise level of the salon is terrible and is not well suited for massage or relaxation services of any kind. The salon was extremely cold. There was no choice of music. There were no "lush" offerings like I have seen at most salons upon entry like hot tea or other beverages (with the exception of water my massage technician gave me when I finished). I hope that my critique can be seen as helpful. I think that with 29,000 businesses in the Virginia Beach area alone not counting all of the other easily accessible areas we have access to, customers have a choice of where to spend our money and owners have to be more vigilant about how customers are treated.
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