Livonia >Carpet & Upholstery Cleaners > Eagle Carpet & Upholstery Cleaning
11316 Milburn St, Livonia, MI | Directions 4815042.366544 -83.345603
Great job – Very prompt and efficient. Reasonably priced. Would recommend and will call again
Great Service along with Great Price – I had a very bad experience with another carpet cleaning business before Eagle Carpet. I will not go into details but it was bad. But with Jim who owens Eagle it was total opposite. First he was recommended by a friend which the other place was not. Jim was right there at the appointed time. He was friendly, and didn't waste any time. He went right to work. He cleaned my living room, hall, three bedrooms,basement carpets and five pieces of furniture. He did a fast but excellent job. you could tell he new what he was doing. He pre soaked the heavier stains (I have two dogs) including a very bad koolaid stain from my son. He used a truck mounted machine that heated the water so it really cleaned the carpet (the other company used my hot tap water from my bath tub). When he was finished the stains,and all the dog hair were completely gone from the carpet and the furniture. The carpet dried within five hours (it took like 32 hrs with the other company). When Jim was finished he had us check it out and said if we notice anything wrong after it dried to just call him and he would be right out to look at it. Eagle Carpet and Upholstery Cleaning did a great job, and I will continue recommending them.
Excellent Service and Pricing – Jim showed up at the time he promised - he even phoned 15 mins before arrival to make sure I was ready for him. After showing him exactly what I needed cleaned, I had a couple of dog and kid stains that needed extra work and I was not convinced they would come out. Jim got right to work, pretreating the badly stained areas and then doing the rooms, stairs and throw rugs as requested. Things were going so well I asked him to add cleaning 2 club chairs in my family room. Everything came out looking new - my husband even noticed how nice the carpets and chairs looked when he got home. Rugs dried in about 4 hours - except for the areas that needed extra treatment. That took about 6-7 but the spots were indistinguishable from the rest of the carpet. Will definitely use again and will refer my friends!
BEST SERVICE! GREAT PRICE – Really great service. Have recommended this company to many people. The price was great and owner was friendly and fair. Jim is great and got out stains in the carpet that had been there for years. I have 2 cats and a five year old and after Jim was done the carpet looked like new. I am proud to support this local business!
Eagle Carpet and Upholstery Cleaning – Absolutely AWFUL service & results!!
Jim (the owner) showed up promptly at the time scheduled, I will give him that.
He was hired to clean 5 rooms and a hallway. All of the rooms have either off white or beige carpeting. There was no furniture in any of the rooms as the house was vacant and getting ready to sell. The master bedroom has an adjoining bathroom, in which a small amount of water had overflown in the bathtub and ran towards the carpeting, carrying with it a bit of dirt. The carpeting had a noticeable line next to the tile that needed to be deep cleaned. The family room had two small areas where a family pet urinated that also needed cleaning. I was working in the basement and when Jim was done didn't want to tread across newly cleaned carpeting to do an intense check of his work. I paid him in cash and he left. A few hours later ( he said the carpeting would be dry in 3-4 hrs) I went to walk across the carpeting assuming that it was dry and my socks were immediately soaked through. I removed my wet socks and walked through each room now checking his work and trying to figure out if each room was still wet. They all were. I also noticed that Jim did not touch the area of carpeting butted up against bathroom. The family room, now had two very large spots of urine now, where the smaller ones were, and the carpeting was buckled in 3 rows, each about 4 feet long. I called Jim and he told me that he didn't have any idea what I was talking about in regards to the bedroom/bathroom area. He had me go into great detail about where exactly it was located. He began to get pretty snippy and short with me as I was explaining the location to him. I then told him that, the two spots in the living room were now about a foot and a half in diameter, instead of the small 6" diameter they were when he began, AND that the carpeting was now buckled. He then proceeded to tell me that "my invoice states that he is not responsible for carpeting buckling and, that it must have been installed incorrectly. I was now livid. I live in AZ and was leaving the next morning to come back home. There was no time to call in another company to fix his mistakes, and he was unwilling to refund my money. $135.00 total. I ended up having to leave the house still wet, and now in worse looking and smelling condition. This carpeting has been cleaned every year for several years. No shoes are ever worn in the carpeted rooms. My grandparents lived there and there is plenty of tiled area to walk on, not to mention they just didn't use most of the rooms any longer.
I would NEVER EVER use or recommend this company to anyone!!! I now have to make a concession with the new buyers for carpeting.. something that would not have been the case prior to using this company. Buyer Beware!!!
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