80 Chambers St, Colorado Springs, CO | Directions 8090738.881615 -104.820937
Neighborhoods: Northeast Colorado Springs
Consistently Fails to Pickup Trash – I ordered the Waste Management service on the 14th of July. That was the first and only time they picked up my trash on time.
The next week, the 21st, I saw that they had forgotten my trash. I called, they said sorry and would pick it up, but I had already taken care of it so I said don't forget next week.
The 28th, I happened to be at home and saw them drive right past. I called later that day (just in case they were still going to pick it up) and they apologized and said they would pick it up tomorrow (thu morning). That next morning they came and picked it up.
On Aug 4th, as big of a surprise as it sounds they forgot. I called and they picked it up the next day.
On Aug 11th, they forgot. This time I was angry and yelled on the phone. Sadly, yelling is the only way to get something out of these guys. I got a free month of trash pickup. They said they would come back and pick it up. They didn't.
On Aug 18th, they forgot for the fifth time in a row to pick it up. Today (Aug 20th) I simply cancelled the service wondering what happened? How could that many calls go unnoticed or uncorrected? Thankfully it was not difficult to get them not to make me pay a cent.
At this point, I would not recommend anyone to Waste Management, I don't know how you can run a company with no accountability.
Lacks Customer Service – As they pick up our garbage, they have broken branches off a tree in our front yard. This has been going on, on and off, for the five years we've had this service. During the time I've been a customer, I've relocated the garbage can to further down the street, trimmed the tree very far back, and called the company several times to report the problem, all to no avail. When they don't break branches off the tree, they leave the can in the street. I've been told three times that a supervisor would call; to date, no one has, not once; never has anyone apologized. Today the driver broke a 6 foot branch off the tree, despite the fact that the garbage can was down the street, nowhere near the tree. I cancelled the service for this reason and do not recommend this company because their customer service is lacking.
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