401 North Hamilton Road, Columbus, OH | Directions 4321339.984702 -82.869835
Neighborhoods: East Columbus
We love our new, 2013 Passat. But sadly we were very disappointed with the sales team at Byers Imports. Their sales people aren't very professional, their sales process and sales manager was quite a bottleneck (took us about 3 hours to purchase once we made a decision to buy) and their delivery of the vehicle was a disaster... our vehicle was promised to be cleaned/detailed and ready-to-go, but they tried to get us to get off the lot without actually cleaning it. Blech. We won't be back to Byers.
You were so nice and polite during my visit all the staff looked to be happy and in a non-stressful environment and I liked that! Thank you! I really appreciate the help that you gave me and for making everything an easy process!
I have been satisfied with their service department. Their prices and performance have exceeded my expectations. Granted, my expectations are extremely low regarding automobile service.
Changed my mind with their service – I've had several poor experiences with the service departments at the other two VW dealerships in Columbus (see my review of MAG), so my expectations were not high when I first went to Byers. But what I found here is pretty much the opposite of everything at MAG. Where I was treated like an inferior at MAG (probably because I have Volkswagens and not Porsches), I was treated like gold at Byers. The waiting room at MAG is tiny and claustrophobic; the one at Byers is wide open and comfortable (good coffee, too). People at MAG were brusque; people at Byers are exceedingly friendly. MAG made promises and didn't deliver on them; Byers delivers and then some. I paid through the nose at MAG; Byers' bills are less than expected. MAG requires you to navigate a maze of access roads; Byers is easy to get to.
I could go on. After my disappointment in MAG (and to a lesser extent, Hatfield), I swore off VW service for a long time, but Byers has changed my mind. Nice job, guys.
They are very friendly and patient here. They answered all of my questions and walked with me and helped me browse to find a car. I felt that they were actually helpful and that I made the right choice.
I had been looking for a car for awhile now and finally I found a great sales team here at Byers Imports. They were very helpful and also patient with answering my questions. I really appreciate their time and effort they out in to helping me find a car.
Thanks for all the help! – Loved the great sales team here. You knew exactly what to say whenever I asked a question, and I drove off in the perfect car for me. I really appreciate that!
Received Great Service – I was looking into getting a new Subaru and have been shopping around for a few months now. I was really surprised at the service and friendliness I received from Byers. I will definitely be recommending your dealership to others.
Thanks For All The Help – Great car buying experience. Thanks for all the help!
Really helped me out. – I love the car I bought here. It was exactly what I was looking for. Thanks to a great sales team, they really helped me out.
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