8746 Ildica St, Spring Valley, CA | Directions 9197732.728336 -117.010790
Neighborhoods: La Presa
I oversee a good friend's property next door and the renters had a major issue: The septic tank had actually backed up and was turning up in the shower of the main bathroom. I had made the blunder of calling another plumbing service but after SEVERAL DAYS of them promising they were coming and then being a no show... I surrendered and looked up Sewage Cleaning Services in San Diego, CA on Google and located DrainMasters. They are a local San Diego family-owned biz. Love that!
It was 4pm when I talked to Zeke, (the owner) and told him that we'd been coping with a overflowing septic tank for several days now and that we are desperate! He requested my phone # and stated he would consult a driver to see his availability and call me right back. He called right back (yippee!) & claimed he would be here in less than a hr - Actually showed up in 40 minutes. That was fast!
The son of the boss arrived & is a personable, professional that went right to work digging and opening it up. He did discover that the sewer tank was overrunning. He emptied the tank and rinsed the lines. Was done in an hour. Then Zeke arrived to assess the situation & offered a quote for changing the drainpipe. They wrote the detailed quote up, leaving no questions unanswered. Gotta love clarity.
Everyone I dealt with at this company was definitely terrific! Quick, friendly & professional on the phone and showed up before the appointed time. He worked quickly & effectively & explained the procedure to me as he went along. Zeke clarified why I had to switch out the original drain line (home was built in 1956!). It was so easy to deal with them. Real pros! I will call them when I need a plumber again.
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