Planet Ford - Humble

(866) 844-5995

19000 Eastex Freeway, Humble, TX | Directions   77338

29.993720 -95.272331

 
Automotive Sales & Services, Fiesta, Focus  more

More Categories: Fusion, Mustang, Taurus, Escape, Edge, Explorer, Flex, Expedition, Crown Victoria

New Car Dealer Brands: Ford

Neighborhoods: Humble

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Reviews for Planet Ford - Humble

Recommends
4.0
over a year ago

W Lawson – Over all very good,no pressure from salesman. ( will not buy when I feel there is pressure from anyone!! )would buy again from Humble location, But would mot even go back to the I 45 dealership!

Doesn't Recommend
1.0
over a year ago

BAD, VERY BAD. NEVER GOING BACK. Why are there so many one line good reviews? Is it possible that the employees are writing the positive reviews? I believe the employees have been told to bury the real bad reviews by writing lots of fake good reviews. All other review websites have poor ratings for Planet Ford. The Better Business Bureau is loaded with their problems. They are playing games and tricking customers. My experience was horrible. They tried to add on things to my contract without my knowledge. They tried to add on a thing call the "Customer Benefits Package". This was nothing more than another way for them to extract money from me. You get NOTHING but a $6 oil change for the price of the Customer Benefits Package, which in my case was $475!! Trust me ...

Recommends
5.0
over a year ago

Very pleased! – I was very pleased with the professionalism and quality work. Thanks for great service!

Doesn't Recommend
1.0
over a year ago

"This place is without a doubt the WORST car dealer – DO NOT DO BUSINESS WITH RANDALL REED PLANETFORD DEALERSHIP.....see planetford.yolasite

Do you really think that if someone was going to take the time to write a POSITIVE review, that they would only write ONE LINE and not go into details? Not likely.

Mr. (MANAGER), 11-29-2011

Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. The sales manager confirmed the deal.

When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal". I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!! They knew that they were going to try to pull this trick on me before I ever left home.

I went to the Manager in the main building to talk to the manager on duty. The sales manager did the same thing, He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on. The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling. They all knew this was standard practice of cheating their customers. I wonder how they would feel when they get treated the same way. Shame on Randall Reed Ford in Humble Texas. Is this what you want your dealerships known for?

Recommends
5.0
over a year ago

Great service! He took care of all problems and got my car out very quickly, defiantly a great service department.

 

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