6616 35th Ave NE , Marysville, WA | Directions 9827148.056582 -122.186821
Bait & switch, horrible customer service! – Bought a brand new Chevy from Roy Robinson back in May 2009. Two days later, I couldn't figure out how to use the A/C -- because it didn't have A/C. Of course, it was ADVERTISED as having A/C, which was one of the reasons I bought it over the similar blue model they had on their website. I brought in the ad and asked to speak to the manager. The salesman took the ad back to the manager and HE WOULDN'T EVEN COME OUT AND TALK TO ME. He sent the salesman out (who was clearly a little embarrassed) to tell me that this kind of thing happens all the time and there's nothing they could do. Again: the manager could not even be bothered to come out of his office to talk to me.
I called the BBB and filed a complaint, but because of the fine print on the paperwork there was nothing they could legally do. I didn't FULLY expect Roy Robinson to necessarily just install A/C, but a hearty apology and some sort of compensation would have sufficed. I got nothing.
After much ridiculous hullaballoo (not something one would expect to have to go through after spending $13,000 in an establishment), I finally called Chevrolet customer service and they were able to get Roy Robinson to agree to install the A/C "at cost." Not willing to get screwed again by this shady dealer, I called a different Chevy dealer and asked for the price to install A/C on my car. I was not surprised that Roy Robinson quoted me only $200 less, even though the labor for the job was well over $400. I spent the extra $200 and got the A/C installed by the second dealer AND had them do all my 30,000 mile servicing. Roy Robinson will never see a penny from me again. Avoid at all costs, they treat their customers like insects after the papers are signed (I am not the only person I know of who has had a bad experience with them)!!!
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