1515 S Stemmons Fwy, Lewisville, TX | Directions 7506733.024162 -96.989114
Typical Used Car Dealer – For all of you Lewisville Autoplex customers who are so pleased with the great deal you got from them...... go back and look at your paperwork and see if you paid for the VIN etching that you didn't ask for and also see if you paid the dealer inventory tax that they are required to pay the county, but they slide the fee in the contract and say you have to pay it. And I hope you didn't buy the extended warranty that they offer, because you can get it a lot cheaper elsewhere. They also advertise "Satisfaction Guaranteed" on all of their cars and it isn't worth the paper it's written on. They claim 100% commitment to “you” the customer, but when it comes right down to it, they're interested in one thing and that is to make as much money off of “you” the customer. Here's a portion of the Ethics Guide published by the NADA. I wonder if they have read it. (3). SALES Implicit in these standards is the requirement that NADA members comply fully with all federal, state, and local laws governing their businesses. At this dealership, the sales professionals will at all times... ?Embrace the spirit and the letter of the law governing the retail sales of new and used vehicles. ?Be honest and truthful when dealing with customers. ?Have a thorough knowledge of the product and be able to apply that knowledge to help satisfy the transportation needs of the customers. ?Provide each customer with a thorough and clear explanation of the steps involved in the purchase or lease of a vehicle and follow those steps diligently. ?Always treat each customer in a professional manner. ?Be responsible for the prompt performance of post-sale administrative and delivery procedures. ?Represent the dealership and the automobile industry in a professional manner.
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