6400 Black Horse Pike, Egg Harbor Township, NJ | Directions 0823439.425664 -74.592429
Mon. - Sun. 24 Hours
Terrible Manager – I just had an awful experience at MGM Car Wash. Manager was disrespectful, unhelpful and dishonest.
I needed my car's interior vacuumed and shampooed. One would think the Manager, Donald, would be able to give an intelligent answer in a nice tone since it is his job. After being quoted the wrong price by Manager Donald (much higher than the list price - after I investigated) I was not told where to go and how long it will take. I had to carry my belongings, 2 carseats and my children in the hot sun to 3 different places because I was not told where to wait and they kept sending me to different areas of the parking lot. After 10 minutes, I located my car because my children asked if they could watch it get cleaned. I found it running with no one working on it. I turned it off because I didn't want to waste the gasoline. There was no place to sit in the shade. You could sit on a crowded bench outside in the 90 degree heat or you can stand inside by the desk. With children I did not have many options. We watched each of the cars that go through the drive-through car wash get dried by 3-4 workers quickly while one man worked on my car. I stood there for 15 minutes while my children playing on the asphalt in the beating sun. I asked the manager if they would let another man work on my car to cut the time in half and he said "no, it is a one man job because it takes so long, I can't use my men on long jobs" and that "I should go somewhere else to wait." Meanwhile, I was paying $85 and the drive-through car wash costs $12. I'm a business person and I know that you provide more service for more money, if you can't then you should not offer them. His tone was reprehensible and he turned his back on me and walked out. At this point I called my husband in tears. He called to speak to Donald and had to call 3 times because he was hung up on by Manager Donald and then by the receptionist. I ended up leaving with the job 1/3 done and am asking for a refund.
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