Austin >Automotive Sales & Services > D & B Auto
511 W Live Oak St, Austin, TX | Directions 7870430.244245 -97.757521
Wouldn't go back if I broke down in front of them – To say that my experience with D & B Auto was an absolute nightmare is a gross understatement. This shop is not only dishonest, and incompetent but also negligent. I brought my 05 Subaru Legacy GT to him on 11 January 2012. This car is modified and needed my semi race engine assembled, cylinder heads rebuilt, and all put into my car. I brought him nearly all the parts = too many to list here. Denis quoted me 7 – 10 days to have the engine assembled and put in my ONLY car. I checked his feedback online (all positive) and he also came highly recommended by my roommate. It has been 8 weeks and still he doesn’t have my heads back from the machine shop. I have called numerous times trying to find out why they are taking so long. Every time I called I asked to speak to Denis. His answer never changed, “I don’t have your heads yet”. My reply, “What are they doing with them?” Him, “I don’t know.” I asked if the original cylinder heads were damaged/destroyed and he without a doubt lied and said “no”. I am no machinist but I do know that it takes a maximum turnaround time of 2 weeks for cylinder heads to be rebuilt and assembled especially when all the parts are supplied.
I am a full time college student and don’t have a lot of money. Denis originally quoted me $600 to rebuild the cylinder heads so I gave him the job and my parts. Two weeks later, he calls and says that the valve seats need to be replaced and that the cylinder head work would now be $1300. I thought that the heads had been finished and already assembled, so I reluctantly said okay. Valve seats are usually not a very expensive job because they are at the surface of the cylinder head and more easily accessed. However, what I thought that he said was valve guides that are an expensive job because they are deeper in the head and have to be pulled out and pushed in under pressure. The extra $700 was most likely to replace the cylinder heads that they destroyed because at 8 weeks later Denis at D & B Auto still does not have them. Denis still refuses to tell me why they are taking so long. To be continued.
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