Spencer, Glynn S, DDS Omni Eye Ctr of Kansas City

(816) 525-3937 | View Website

301 Ne Mulberry St # 101, Lees Summit, MO | Directions   64086

38.941103 -94.373482

 
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Reviews for Spencer, Glynn S, DDS Omni Eye Ctr of Kansas City

5 months ago

DECEPTIVE.....

BROUGHT MY SON IN TO HAVE A FILLING DONE..FIRST, I WAS ASKED TO LEAVE THE ROOM, MY SON IS ONLY 3!!! THE ASSISTANT EXPLAINED THAT IT WOULD TAKE APPROXIAMTELY 15 MINUTES TO DO THE FILLING. I WAS NEVER EXPLAINED THE TYPE OF FILLING TO BE USED, I,E...SILVER/WHITE....AFTER RETURNING IN ABOUT 8 MINUTES, THE ASSISTANT STATED THAT THEY DIDNT HAVE TO USE ANY "NUMBING JUICE"....SINCE MY SON WAS UNDER THE INFLUENECE OF "LAUGHING GAS", I WASNT ABLE TO RIGHT AWAY TELL IF THE FILLING WAS DONE OR NOT. MY SON HAD A FOLOOW UP APPT 2 WEEKS LATER, WHICH WE HAD TO MISS DUE TO A DEATH IN OUR FAMILY. WHEN I CALLED THE OFFICE TO TRY AND RE-SCHEDULE, I WAS TOLD THAT SINCE MY BALANCE WASNT PAID FROM THE VISIT WE HAD TWO WEEKS PRIOR, THAT I WOULDNT BE ABLE TO SCHEDULE MY CHILD AN APPT. NOT EVEN IF I HAD CONCERNS OVER WETHER OR NOT THE SERVICE WAS ACTUALLY DONE!! I HADNT EVEN RECEIVED A BILL FROM THE DENTIST YET! THIS INFURIATED ME AS I WAS ALSO TOLD THAT I WAS SUPPOSED TO PAY THAT BALANCE THE DAY HE RECEIVED TREATMENT?? HOW, WHEN I WASNT AWARE OF A BALANCE IN THE FIRST PLACE??? NEVER RECEIVED A TREATMENT PLAN, NOR FULLY EXPLAINED WHAT WAS DONE. WHEN LEAVING A COMMENT ON THE WEBSITE, NO RETURN CALL/LETTER WAS MADE BY THE OFFICE/MGR. I FEEL LIKE YES, THIS IS A NICE PLACE TO TAKE YOUR CHILD IF YOU WANT THEM TO PLAY A VIDEO GAME, OR PLAY IN THE LOBBY. HOWEVER, WOULD NOT RECOMMEND THIS PRACTICE TO ANYONE SINCE NO ONE SEEMS TO BE ABLE TO TELL THE RIGHT HAND FROM THE LEFT! I THINK IT'S VERY BAD BUSINESS PRACTICES TO NOT ADVISE YOUR PATIENTS OF YOUR FINANCIAL POLICY, IF PAYMENTS MUST BE MADE PRIOR TO THE SCHEDULING OF THE NEXT VISIT, THAT SHOULD BE FULLY COMMUNICATED TO THE PAYING PARENT!!! WHEN MY HUSBAND CALLED BACK, HE WAS OFFERED A PAYMENT PLAN THAT REQUIRES A CREDIT CHECK ALL FOR A $100 BALANCE-(GET OUTTA HERE)???? FOR THIS, THEY NOT ONLY HAVE LOST MY BUSINESS FOR MY SON AND OTHER TWO CHILDREN. I WONT HESITATE TO TELL ANYONE THAT I WOULD NOT RECOMMEND THIS PRACTICE FOR ANYTHING!!!

 


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