Tampa >Massage > Avalon Salon & Day Spa
15347 Amberly Dr, Tampa, FL | Directions 3364728.088211 -82.403282
Neighborhoods: Tampa Palms, Northeast
Place is a fraud !!! There employees post "good" reviews to try and get customers. Poor customer service.....staff needs to take class in etiquette. The post groupon and living social deals that are more than the actual price. Have a sleazy tactic to not schedule you to get you to buy more laser sessions. Physician is NEVER there during laser which is illegal in Florida. Very poor management !!! Place is a joke !!!!
SCAM !!! JOKE!!!! very poor customer service very rude !!! place needs a little cleaning. staff needs to speak english rude !!!!!! they like to double charge you to make extra money, girl at desk is totallu clueless !!!!!! RUDE !!!!!!!!!!!
I do not recommend, I went here for laser hair remaoval and was severely burned by the technician.
My husband paid $75 for a Groupon (purchased Dec 2011) for me who was treated as a criminal today in their Tampa office. The Groupon was for a $240 value package and they told me that I would only receive a facial. I made an appointment at 1 and waited for almost 2 hours in the lobby and nobody helped me. Nobody knew the status and I asked for the Groupon back and they told me they could not find the coupon and they already submitted it. There would be no refund! Then they said they would not give me any service and demanded that I leave or they were going to call the police! There are many other complaints on the google reviews, facebook, and yelp. I submitted a formal complaint to the Attorney General.
RUN THE OTHER WAY! – My husband purchased a Groupon for a so called "Spa Day" (1 hour massage, 1 hour facial, pedicure, sauna session, and wine/etc.) at CHRISTMAS time for my sister and I. We were beyond excited! However, when I called to schedule it, they said they had NO weekend appointments until after the Groupon expired....in JUNE! Strike one, now I have to take a day off of work to enjoy my gift, okay. So we schedule, 3 MONTHS in advance. We get a confirmation call at 5:00pm the night before saying we are good to go. We have taken the day off of work, payed for a babysitter, etc.
We walk in and the "manager" says, "Uh, can I help you?" in a confused tone. We explain to her that we are there for our Spa Day. She says casually, "Well I do not have a massage thearapist here today, so you wont be able to get the massages." Then she proceeds to tell us that our facials will not be at the same time, but we will each be waiting the hour while the other one has the facial, then we can have our pedicures together. But we will just have to "come back another time" for the massage. Oh yes, but remember, there are NO WEEKEND APPTS! This just keeps getting better.
So we dicuss the unprofessional nature of this and how disappointed we are, only to be met with a ton of attitude, and eventually being told.."Well you can call Groupon and get your money back through them if you don't like it". And that is what we did. We walked out because I would rather get my money back than give a DIME of it to such incompetent people who obviously no NOT know how to run a business.
PS. I read a LOT of poor reviews the night before going, and STILL gave it a chance. I regret that entirely.
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