340 W OLD COUNTRY RD, HICKSVILLE, NY | Directions 1180140.759674 -73.537618
Neighborhoods: Hewlett Neck, Long Island
Adrian is an excellent, low pressure salesman. You get the feeling that he's on your side versus the adversarial stance that most car salesmen seem to present. Even though I returned several times to negotiate and test drove a few vehicles, he was always patient and greeted me with a smile. Highly recommended.
There are no words to explain how special Doc and the rest of Platinum made us feel. This car buying experience was the most friendly and easy experience we have ever had. Doc was available at EVERY phone call I made to him, and ALWAYS with a positive spirit. He was very understanding of our family dynamic and made sure we drove away in the safest, most suitable vehicle for us. I will highly recommend this dealership to any and all that are looking into purchasing a new/used car. Thank you Platinum VW- and a special thanks to Doc for really caring for us like his own family.
Doc, words can't describe u! U r such an amazing person. For my 22 year old to say " u have changed her life" and my husband is looking forward to his morning coffee with u, thank u! By the way, the car is great! Wishing u much happiness and joy.
My experience with this dealership was great, they went out of their way to make me feel comfortable with my car buying experience, I was looking for a sports car and sales crew was eager to show me their cars could do what I wanted them to. They worked with the price as best as they could as well as matching my KBB trade-in value. I honestly feel Moses, and Adam really did give it their best shot to work on getting me affordable rates, and while I wasn't able to afford the exact car I wanted they were more then happy to show me other routes with their great line-up. The best part, there was no pressure or stress, they litesned to what I wanted and respected my choices. There were zero fees and no hidden tricks and made me feel confident they were looking for a mutual gain. I would defiantly return if the car I want appears on the lot again.
My salesperson Juan was extraordinarily knowledgeable, helpful and kind. Josh and John backed everything that they promised me and I am back on the road in my new 2013 Jetta.
I cannot praise this dealership enough - from Sales to Service (Joanne- a real gem) - they truly define what customer service is all about. I am forever grateful and have recommended them to countless friends and colleagues!
Krista Howard was excellent. She was very informative and did not not pressure us or rush us in any way, as I have had happen in the past at other dealers. She took us through the features of each car as we stepped up through the Tiguan product line and explained the benefits of each enhancement. She did a great job of convincing us of the value of their warranty and maintenance program. She was able to give us a trade in value on the spot and arranged for an immediate test drive. They did not have the color and feature combo in stock so she jumped on her computer and personally committed to having what we wanted delivered from another dealer in 24 to 48 hours. Their entire staff was great. Jim Frye stood in the pouring rain holding an umbrella over my head when I picked up the car and took me through my purchase. Once inside the car, he explained each feature and agreed to let me send my wife by for her own private "training". Overall this was a truly great and fun buying experience and I would recommend their team to friends and family without hesitation.
Service staff were very respectful, knowledgable, and timely. They got me out by the time I needed to work, and they followed up with me after I left. They told me what I may need to do even though it meant I may need to go to another dealer. I am greatly appreciative.
For all VW owners this business is an excellent place to go for all needs, I was impressed in how quick my vehicle was diagnose and repaired I was in and out within a timely manner, in this day and age this is almost unheard of.
Doreen is excellent! She put up with me for hours. There were other people we dealt with during the purchasing process and they were all great I am just bad with names. We bought 2 cars, 1 new and 1 used. Great deals on both. The new car had transport scratches and dents on it. Doreen called us BEFORE we went to examine it. We deemed it to be unacceptable and were told to pick the color of our choice and they would get it for us at no extra cost. It was there the next day! If there is any feature we don't know how to use its because someone wasn't listening. Everything was gone over in the car in detail, I never had that done before. I hate the process of buying cars and I hate salespeople. Okay I still hate the process but I loved Doreen and the group at Platinum! They really did make it easier and much more pleasant and I was happy with the deals
I just purchased a 2010 Tiguan for my wife, my second car in 2 years. I always deal with Joe Ricobenne as he is an honest man and pleasure to deal with. From all of the dealers I have visited this one is the only one where you are treated as a customer and a human being. My friend asked me where I purchased the car as he liked it and said he was going to buy one. Of course I said, go to VW Platinum and ask for Joe or even the GM Josh. Thank you guys.
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