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Florists >Creative Botanicals
220 S Grosventre St, Jackson, WY | Directions 8300143.477140 -110.754954
WHAT AN AWFUL EXPERIENCE!!!!!
I called a few days in advance to order flowers for a friend's birthday. On the day the arrangement was to be delivered, the owner, Jan, called my friend and left a message saying that she only had a "ONE HOUR WINDOW" . She left a number to call- my friend called 3 times, and offered to come get them, but did not receive a call back. By 3PM, I called to cancel the order- no call back. Called again at 4:30 - no answer. I said in my message that I was very dissapointed.
The owner then called my friend at 6PM and said she was on her way over. She did not deliver the flowers until 7:30PM!
Jan then called me and said it was my friend's fault , that she did not listen to the whole message which stated she would bring them after 5. When I said that I expected birthday flowers to be delivered on that day, she said, "she was busy all afternoon'. My friend later told me that the message did not say anything about 5PM.
She did say that she would not charge me for the flowers, which I was about to say was very generous and that I would appreciate just not being charged the delivery fee. BUT- to add insult to injury- she said, - sarcastically- "I am sorry you were dissapointed" and HUNG UP ON ME! Also- she never once apologized.
I called back and she would not pick up!
Her loss- my CITYSEARCH. I know that there are many other lovely florists in Jackson who take pride in their businesses and put SERVICE first- and are honest in their dealings with people.
By the way, the arangement was full of unopened lillies, not creative at all, with a scraggly silver bow around the vase.
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