2175 Trinity Dr, Los Alamos, NM | Directions 8754435.879222 -106.303442
Daily 24 Hours
Dirty, cold, broken, awful – Edit: I just noticed all the FAKE reviews, all so similar. Sixteen 5 star reviews? Hilarious. Well, here's the real story.
The manager, Nate, thinks the lobby is his personal living room, so I hope you like his two pit bulls. To keep the dogs in, the door from the lobby to the hotel is locked! You have to walk outside and enter through another door. Can't say I've ever eaten the so-called continental breakfast, because it's served in the same room the dogs have been in.
I work at the natl lab in Los Alamos, so I have stayed at the Ashley Inn maybe 75 times.
I've stayed in half their rooms. Honestly, there is something wrong with every room. With no maintenance, the plan is to keep renting a room until it craps out, maybe with you in it. Many of the rooms are simply unrentable.
During a three month period this winter, I got eight different rooms, and none had heat. Read that again. Not one. After a while, I just asked for two extra blankets.
One time, they forgot to stock toilet paper, which I discovered at an, um, difficult time. The desk clerk couldn't take 30 seconds to bring me a roll!
On my last visit, the clerk behind the desk kept me and another fellow waiting while she chatted on personal business on the phone. When she got done, she says she's got no rooms. Couldn't she have said that ten minutes sooner?
When you get to the front door and it doesn't open, just grab the thin metal frame and drag sideways. It's supposed to open automatically, so there is no handle. It was broken last time for months.
I know of two occasions where they had to climb a ladder and break a window because the electronic door locks stopped working. Both times, a guest was locked out.
When the hotel is full, they will just pick up the phone and immediately hang up on you. Click.
If you want Wi-Fi, good luck. 80% of the rooms have no signal. More than once I have sat on the carpet in front of the non-working ice machine to get internet. Two of the Wi-Fi radios have been broken for over a year.
I made the mistake of bringing my girlfriend there once. Once she found out about the non-working heater, the broken toilet, the funky carpet and bedspread, she just couldn't stop complaining. I heard the end of it.
Staff is great – The staff is knowledgeable, friendly, accommodating and always on top of their game.
Good location. – Large room, good location, free WiFi.
Such a great deal – I looked around this whole area and they offer the best deal in town. I am on a three month contract with a local company and I originally was only going to stay at the Ashley for a few days until I found an apartment. But this is such a great deal on a great room that I stopped looking for an apt and am staying here through the summer.
Very nice! – Very nice place for the area! We would stay here again!
Great ownership – THe new owners and especially the new management team have made this a real nice place to stay. The parking lot is smooth as silk, the rooms are HUGE! AND CLEAN! The managers are extremely courteous, and attentive to everything you ask for.
Great Value! – This hotel is cheap and the staff is friendly.
Very Pleased – I will definitely use this place again. I was very pleased.
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