Ithaca >Auto Dealers > Maguire Ford Lincoln Mercury
504 S Meadow St, Ithaca, NY | Directions 1485042.434863 -76.508898
IMO Mauire Customer Care is a sham – As an initial matter,and in my experience, Maguire Ford's promises of customer care are a sham. The toll free number they publish for their customer care representative is a disconnected line. Tim Maguire never answered my letter (sent to his email address) and his sales manager did not return my call. Below is my letter to Tim Maguire:
Ithaca, new York 14850
Dear Mr. Maguire:
On Saturday, I visited your dealership for the purpose of buying a new car. To that end I test drove three vehicles and took my car out of storage, obtained a dealer plate and drove the car to your dealership for a trade-in estimate.
During the course of my three hours at your dealership, my sales representative disappeared twice. The first time she was working with another sales representative and another client. The second time she just disappeared and I was unable to find her. Thereafter I left.
I never received the appraisal for my car, nor did I speak to my sales representative after we returned from returning my car to my home. Thereafter, at approximately 4:00 PM I started calling the sales office. After three attempts, and no answer, I called the service department. Service informed me that Sales reps were in fact still at the dealership and he thereafter transferred me to “Dan” who he identified as the sales manager. Instead of reaching a person, I was only able to speak to Dan’s voice mail. I informed Dan’s vm of the facts as recited in this letter, identified myself and told him I would contact you in Monday. Nonetheless, I have not heard from Dan, or anyone else at your dealership.
As I was required to listen to the five minute “we care” sales talk at the beginning of my visit to Macquire, I find the experience I had especially troubling. In any event, I thought I would take a minute and let you know that such poor treatment of customers not only costs your dealership a sale, but also results in poor publicity for your company.
Very Truly Yours,
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