Guns >Los Ranchos Gun & Tackle Shop
6542 4th St NW, Albuquerque, NM | Directions 8710735.152491 -106.638541
Mon. - Sat. 9am - 6pm;Sun. CLOSED
Have no idea what these people were talking about when it came to customer service. From what I read from the other 2 comments, I think they were at R Peterson's gun shop. Every time I walk into Los Ranchos, they just let me look until I find something I like, then we start talking, if I'm not sure what exactly I want, then I ask for details and to examine the gun. It'll be the same when I come in to get a side by side shotgun. They'll show me where their located and leave me alone until I have questions. They're really cool with everything, except it's been awhile since I've been there, so I don't know if your still allowed to smoke in the store. I even told my kid(she lives in New York now) when I croak out to be sure to sell all the guns back to Los Ranchos as I know they'll find a good home, plus really don't shoot anymore, just like to collect as I figure it's an investment in the long run.
Terrible Customer Service – I too had a terrible experience with their customer service. Purchased a firearm for my son on 12/29/10 took it to the range a couple of times and had the extractor pin break. Took it back to the shop and asked them to order the part, still waiting after 3 weeks. Asked the owner if he could send the weapon back to the manufacture as a warranty and exchange it for a new one since is less that 2 months old, he got upset and walked away. I originally went there to support the local shop, what a joke. Next time I will go to Big 5.
Lousy Customer Service – Their prices and selection are pretty good, but their customer service is lousy. You can be standing right in front of them looking at their ammunition and they will walk away instead of providing any kind of customer service. When they finally do ask you what you want, they are rude about it as if you were a burden to them. They stuff their faces with food on the counter right in front of the customers. Overall, they seem upset when a customer enters the store, even good, high-dollar customers. I've never seen anyone look so depressed when a customer spends $1,500 with them. I won't be going back there again.
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