7401 Menaul Blvd NE Ste C, Albuquerque, NM | Directions 8711035.109521 -106.562028
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Classic Uptown, Northeast
The owner is not a kind person.
At first this seems like an awesome place for new and used parts for your PC. When it comes to selection, these guys have pretty much everything. The downside is that you will be treated terribly if the owner is in the store. Most of the staff is especially rude except for one elderly man who will gladly swap stories. The owner and his other employees however, will treat you with blatant contempt and disrespect. If you buy a part from them that does not work out for you, returning it will cost you 25% in "restocking fees" but don't expect to be told that upon purchase or on your receipt. When I had an issue with my system I asked the owner if he would take a look at it (I brought it with me) but he just said "no" and sent me out. DONT GO HERE. Especially if you're a beginner looking for solid advice from the experts.
Great selection, medicore customer service – By way of disclosure I've been using computers for 30 years, with the last 18 of those in professional IT capacities. I've been shopping with these fellows for years (ever since they were on Menaul & San Mateo at least). The best thing I can say about them is that their selection of parts cannot be beat. Any time I need some oddball part or peripheral I'm 90% sure to find it at Absolute. Prices are mostly fair. Sometimes their system prices strike me as a bit steep but since they're pretty much the only shop in town working exclusively with used systems I'm not too worked up about it. Like I said, I can usually find oddball parts there, and always at good prices.
That being said, I think one reason I'm okay with Absolute is because I'm the kind of customer who doesn't need to ask any questions; just give me the part I need and out the door I go. But in observing Absolute's interaction with customers over the phone as well as customers with inquiries in the store, the overall impression I get is that the staff seems irritated at having to answer any questions. They present an air which implies that everybody should know at least as much as they do about computers and repairs. Actually when I think about it they have gotten _somewhat_ more courteous over the years, but still have a long way to go before coming off as anything resembling "friendly".
Recommended for: DIY'ers, retired engineers, devoted hobbyists, anyone on a budget.
Not recommended for: Soccer moms, computer newbies, anyone still using an AOL email account.
Great for buying and getting repair done! – People tend to say 'eh'; when I say that the equipment is used. Why? The hardware is the same plus, these guys really KNOW what they are doing. They are also so nice and very reasonable. They treat return customers ESPECIALLY well.
If you'd rather get the computer that looks nice, with a jacked up price, by a clerk who wants that top bonus....well, I cannot stop you.
Me. I'd rather take the equipment that works better and REAL customer service.
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