1616 Eubank Blvd NE, Albuquerque, NM | Directions 8711235.098799 -106.532624
Neighborhoods: Jackson Area, Foothills
Satisified Customer – I have been going to Video Audio Svc for at least 10 years and they have always repaired my TVs and stereo equipment as promissed on time and correctly. I have recommended them to others who have had similar results. They are wizards at repairing my vintage equipment that is no longer being made and great at obtaining hard to get parts. I would be very reluctant to take my equipment anywhere else.
A good honest shop. Highly recommended.
Bad customer communication – The repair of my LCD-TV at Video Audio Service took 12 weeks. It involved a dozen phone calls and a complaint with the Better Business Bureau. At the end of the day, my TV WAS repaired, and it works. The owner showed me his good faith effort and his struggle with the manufacturer to get the right part (which took three tries).
If Owner had kept me in the loop so I would know that he was working on the problem, but having problems obtaining part, I would not have lost faith and this would probably be a 4-star review. Ultimately, the TV was fixed the day after I told him I had given up and would pick it up without repair the following day.
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