16970A W Bluemound Rd Brookfield Fashion Ctr, Brookfield, WI | Directions 5300543.037349 -88.123376
M-F 9am-8pm, Sa 9am-6pm, Su 11am-5pm
I always get great service. It gets really busy sometimes, but that is because of the location. The staff always help me every step of the way.
Annoyed – Honestly, I expected more from my local Lenscrafters in Brookfield. The selection of frames was alright. But the service left a lot to be desired. I felt like I was on a used car lot. With the sales staff doing their best to pawn off the most expensive frames, and saying almost anything to make the sale. Urrghh!!!
So I made a selection and got roped into buying top of the line lenses. Fine, whatever. Then they tell me it will be a week before my glasses are ready! Fine, whatever. So I wait a week then get a phone call telling me that my glasses won't be ready for another week!! FINE, WHATEVER.
So another week later I show up to pick up my glasses and realize that they didn't make the frame adjustments I had requested. To which the salesperson replies that the type of adjustments I wanted can't be done on my frames, despite the fact that the initial salesperson had told me they could!
So annoyed. But they did say "sorry" and it almost sounded genuine so I guess that makes everything alright.
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