6300 Ne 117th Ave # 1, Vancouver, WA | Directions 9866245.667339 -122.552645
Neighborhoods: Orchards Area Concerned Citizens
Comprite Computer Repair Vancouver
DO NOT TRUST WITH YOUR MAC. They have no knowledge of Mac products.
I took my Mac Mini in to have iTune files moved from one drive to the next as one hard drive was full, and the other was empty. I dropped off for repair the morning of Nov 26th, for expected pick-up Nov 29th. Ben Bolokhovskiy assured me the files would be movable.
They were unable complete the task in the promised time. On Dec 2nd I was phoned that the task was complete and operating normally. I brought it home, and attempted to use the moved files, and they could not be found. I took it back the next morning, they said it would be a simple fix, and that they should be able to fix it for pick up the next day.
On Dec 5th, I received a call that it was ready for pickup. When I hooked it up at home, the files worked, but they were duplicated. I called and explained my concern, and was told that this is what I asked them to do. I explained I wanted files moved, not duplicated, and what was I supposed to do with all these duplicates? They consulted their Apple expert Alex, who said I needed to delete them each- one at a time. There are over 9500 song files alone, not to mention video files, was I supposed to click and delete 9500 times? "Yes," was the answer I received.
Outraged, I said this was not part of our agreement, and they needed to fix it right away. They said it was exactly what I asked them to do, and they had delivered as promised, the files were moved, problem solved. This was unacceptable, so the told them I would be bringing it back to have it repaired as per our original agreement. They said that would be fine, but they would be charging me for it. I told them I would not be charged for work to be done as a result of their incompetence, and only after I threatened to have it fixed elsewhere, and sue them for the cost and their $200 repair bill, did they agree to fix their error at no additional cost, but that they would need it for two weeks. At this point I knew I was speaking with people who had no idea how to address Mac problems. I told them I could get it to them on Dec 6th for pick up on the 9th, and they would have to make that work, as I could not afford to be without my computer another two weeks. They said that would not be enough time, as there was more than 9500 files! My point exactly.
I have contacted Apple, and unfortunately, since the move was done INCORRECTLY, the only way to delete the files was from iTunes- one at a time.
BEWARE! Alex and Ben know nothing of how to make simple file movements on Mac products. Just make the drive to the Apple store, and forego the problems they will cause.
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