5615 Clinton Hwy, Knoxville, TN | Directions 3791236.005139 -83.986456
Bad Service, Good Food
Upon my 3rd trip to cheddars in the past couple of months once again we had a lousy server. It took her quite a few minutes to get our drink order. When we ordered the onion rings for an appetizer she said they took 15-20 minutes which was an outright lie, don't know the deal on the purpose of that than we ordered our dinner and 2 of us ordered salads and the dinner shows up and the salads never came. My waffle was ice cold so I had to send it back for them to heat up and then it was soggy because of the microwave heat up. We kept having to ask her for addtional items because she wouldn't ask if we needed anything once she brought the meal. When we pointed out that the salads weren't served she said she didn't think there was an additional charge for them on the bill but we pointed out that we did get charged for them. She brought the bill before asking us if we wanted desser, we were going to order the baked cookie dessert but she deferred us with the info. that it takes 20 minutes to cook. which would have been okay had she asked us when were about done eating, but she brought the bill instead. Refills on drinks took long as well.
I have to say the food is pretty good and reasonable and the wait is never more than 20 minutes on a really busy night but with bad service I won't be going back again for a while.
The 2nd time I went the service was bad as well. Refills on drinks were a long time and once we got our food the server never came back to ask if everything was okay.
Also the size of the chicken pot pie is a joke, it is so small I left the place wanting for a little more, so don't get the pot pie.
There wasn't a link to the new Cheddar's on Kingston Pike, so I had to write on this one. I was seated by a lovely hostess. Then I was greeted (10 minutes after sitting there) by a distracted girl that seemed annoyed by my friend and mine's presence. she took our drink orders and brought them to us. She asked if we needed time to look at the menu and we said yes. She rushed away as fast as possible. (keep in mind we got there right as the place opened and I KNOW she didn't have any other tables yet) 10 minutes pass before she comes to take our orders. He orders a entree salad and I a steak and two sides, RARE! ( I like my meat to moo when I cut it) We wait for 25+ minutes for our food. she never once comes back to the table. Our drinks are now empty and I'm very frustrated. His food came with bread, when didn't get to the table until his salad was mostly finished. My steak had clearly sat under the heat lamps for about 15 minutes. it was well done. WELL DONE! not an ounce of pink in the thing. she still never filled our drinks. I was so disappointed. I had heard so many good things about Cheddar's. The parking lot is always full and since this was the brand new one, I had high expectations. I...... i won't be back. sorry. I was a server and a bar tender for 4+ years, so I have empathy for food service workers, but I also have expectations. This was pitiful.
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