Santa Fe >Auto Dealers > Santa Fe Mazda & Volvo
2704 Cerrillos Rd, Santa Fe, NM | Directions 8750735.658268 -105.985693
I had purchased a previous vehicle from them in the past and got screwed on that deal and it took them 9 months after the sale to finally get all of the paperwork right. I decided to give them another shot to try to get out from under the other vehicle. As I walked into the dealership I was greeted by Ernesto who I had explained my previous experience with and who assured me that the company had done some house cleaning and gotten rid of all employees that were not customer oriented. I expressed interest in a certain vehicle and I also explained my need to be done pretty quick as I had a two and a half hour drive home still. He seemed to want to help and we began the process. He showed me a couple of vehicles that could suit my needs and we began the paperwork. I was kept waiting in the dealership for about four hours and kept receiving the familiar brush off "We're working on it, we just need 15 more minutes". Apparently 15 minutes takes a lot longer in the dealership than it does anywhere else in the world. I was delayed and delayed until closing time when they finally told me there was nothing they could do, sorry. So I left to conquer my drive home. This afternoon, thirty minutes before my two children's nap time, Ernesto calls and tells me that they got it worked out and have the payments where I want them, come pick up my new car. I explained to Ernesto that I have a three-year-old and a six-month-old that would have to come with and that I didn't want to be wasting my time. He assured me that it was all ready to go, I just needed to come down and sign the papers. So we begin the long process of getting the kids ready to be on the road for a total of five hours and a couple hours doing paperwork. After the kids are all dressed, packed, bundled up and ready to head out to the car Ernesto calls back to tell me "Don't leave yet, we forgot that you were going to be trading in a car, we need 15 or 20 minutes to make sure all that paperwork is ready. Unbundle the children and have them wait to see what we're going to do, now thirty minutes past their nap time. 15 minutes pass, 30 minutes pass, 45 minutes pass and I call and speak with the sales manager who tells me that they are going to have to wait until tomorrow to call the bank because they don't have everything ready yet. I explain my frustration with them because I had explained my situation and was assured they are ready to deal. The sales manager then tells me that if that's the way I'm going to be then it's probably best if we didn't do business.
It is painfully obvious that there is no respect or value given to the customer's time. I would highly recommend you take your business elsewhere and stay away from this place.
One of the Best – This is seriously the best new car dealer I have ever been to. The people were very nice and did not seem concerned with the dollar signs. Treated me like a friend which I am grateful for.
My growing family and I needed a bigger car and knew that we were very interested in the CX-9. When we first arrived on the lot, we were given a couple of minutes to browse before we were approached (which I definitely prefer over someone scrambling to get to us just for a 'sale'). Then when the salesman greeted us we told him which car we were interested in, and he gave us all of the info. we needed to make a buying decision. Everything went GREAT! Paperwork was not too long and we were on our way home within a couple of hours.
Perfect Salesmen! – The salesmen that I worked with were perfect. They made my car buying experience very easy and positive. I'm not as young as I used to be, and they were very understanding and patient with me when I wanted to take my time to make my decision. Thanks guys!
Thanks again! – There are some great folks at this dealership. Jamie and Lysette and Mel are great to deal with. I have not had to finance a car since the 80's and they made it simple and easy. I appreciate not being treated like a sales number. I have mentioned them to dozens of people and will continue to do so.
Great Staff – Jamie, and the rest of the staff for that matter, have great customer service skills and can really help you get a great car for a good deal. I bought a new Mazda5 here and I could not be happier with the entire experience.
Thanks a bunch Jamie! – I totaled my car recently and figured I would come here to see if I could get a quick deal and back behind the wheel. My wife had gotten a car here only a few months ago and was happy with the experience. MY salesman Jamie made everything painless for me and helped me to get a good deal. Thanks !
Repeat customer – Taking the time to listen to our needs (Mel & Jonathan) have shown us their sincerity. My family has purchased three previously owned vehicles from this dealership, each and every time we are greeted with friendliness and courtesy.
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