3508 NW 23rd St, Oklahoma City, OK | Directions 7310735.492928 -97.579885
Mon. - Fri. 8am - 6pm;Sat. 8am - 5pm;Sun. 12am - 4:30pm
Neighborhoods: Grand Portland, Central Oklahoma City
Very nice until there's a problem. We have used Hibdon's for years. Very poor customer service and response when wanting to talk to a supervisor or someone that has any authority. Very disappointing! Will not be returning to Hibdon's for quality service, as something as simple as an oil change can become disastrous.
On a side note-while I was sitting in the waiting area (an hour ish) for the oil change, 3 of the 4 customers were told they needed new tires...not sure about the 4th she was there longer than me. I was also told I needed new tires. Hmmm...
Hibdon's is such a disapointment.
Mis-LEADING!!!! – Took my car in to get flat tire checked, to see if tire could be repaired; was told the tire couldn't be repaired, I asked why? What did they find wrong with the tire, they said nothing..... They explained to me I could purchase a new tire, approx $92.00 total over $200.00 after mounting & rotation. Also, by the way you need a front end axle replacement. My car was NEVER raised up to check that out. I watched them!!! That little episode took almost 2.5 hours. Very DIS-APPOINTED!! Will NOT be taking my car back. Sorry Service!!!!
NEVER Will I Return To Horrible Hibdon's! – These guys appeared friendly, but they were totally misleading. They agreed to repair my tire for free and told me they would call when it was ready. They called two hours later & told me my tire had been repaired. When I got there, my tire was NOT repaired. They said my tires were not fit to be repaired and I needed to buy new tires. They said they would give me a great deal on four, which was over $1,000.
I found a much better deal at Freddie's Tires(405.235.1881). I bought the same four tires for half of the price and I received a better warranty. The guys at Freddie's were respectful also, unlike Hibdon's.
Hibdon's is Awesome!!!! – These guys are really wonderful. I came in and got new tires...very nice. Then I had my coolant flushed.I was having a problem though, my car wasn't running well at all. They were all so friendly and helpful and explained things to me in a way I could understand what was going on with my car. They diagnosed the problem with my converter....They don't fix converters there so...they were kind enough to help me find a shop that was qualified, called them, and sent me over there. I'm so happy to say that today my car is running like new, and they didn't charge for all the tests they ran. Thank God, cause I'm not rich, and new Tires was about all I could afford. Such good customer service. Being a woman I'm leary about car shops taking advantage of my lack of automotive knowledge. I encourage anyone man or woman if you want honest answers and quality work done on your vehicle at a price that won't break the bank you need to take your car to hibdons on NW 23rd. Thanks Guys!
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