930 Auto Show Dr, Henderson, NV | Directions 8901436.045330 -115.026507
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Gibson Springs
Horrible experience and I wouldn't refer even my biggest enemy to this dealership to buy a car! I believe integrity is vital to a business and this one has none! They lied to us about every part of the purchase and when bringing it to the attention of upper management, they just excused it as normal practice! They are the perfect example of why you should always purchase vehicles through private parties!
There really is just a lot of dishonesty going on over there. It's a major car dealership and I never thought I would see that at a such a major dealership. Sadly I was in a bad place when I was getting a car and not on my game to pick on the deceit. Now the finance company gets the worst of my anger towards this dealership and the lies they used to have my deal go through. They are the sister company though and if no one is held accountable for it I can't get over the behavior since I'm the one who is stuck with the deal I was told I am not getting. Plus I walked out of that store with nothing in writing about the actual real details of my contract of the loan. It was not until I got a welcome letter several weeks later and it was to late to do anything about it. I've since looked up reviews and talked to others and I'm not the only person chapman has played games with to sale a car. Sad Sad SAD. Karma is a B*tch
WORST AUTO SALES EXPERIENCE!!!! – There is no way that anyone should ever be treated the way we were at Chapman Jeep!!! Their sales people do not return phone calls to let you know if your finances went through, they lie, the are dishonest and worst of all, after approving you, they sell your vehicle out from under you after a verbal agreement of a down payment the next day. I want to scream at the top of my lungs about this disgusting experience at Chapman!!! I hope that I convince at least someone to go to another dealer!!! CHAPMAN DOES NOT DESERVE ANYONE'S BUSINESS! Run in the other direction people!
BUYERS BEWARE OF WARRANTIES! – I bought my car new, 5 years ago. I was told by the Finance Mgr. Kevin Vanetta ( no longer employeed, big surprise!) that if I purchased a extended extra service contact that I can get all of the cost of the warranty back provided I did not use any of the service. I did not want the warranty in the first place, so of course when I heard you can get your money back, I thought that sounded okay. Well, fast forward 5 years...BIG LIES were told. I will not get any money back. The new General Manager ( Nick Banker) offered $300.00 pity money for when I need to get my car serviced at Chapman. Get EVERYTHING and I mean EVERYTHING in writing when dealing with these people!!! You may want to bring your lawyer in with you. I will NEVER purchase a car from Chapman or have my car service there. They are crooks and only want the orginal deal and repeat customers. I hope they go bankrupt!!! Pass to everyone you know!
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