260 N Gibson Rd, Henderson, NV | Directions 8901436.047520 -115.028937
Neighborhoods: Gibson Springs
I loved my experience. Shawn was very knowledgeable and helped get me into a new sorento. He was willing to work with me and got me a good deal. Go and see them!!!
Great dealership, bought my first car from this establishment, staff was friendly and willing to work with me. Very efficient with almost no hassle. Thumbs up for sure.
I just bought a 2014 Kia Sorento sxl. I love it. I can't believe all extra's it came with. I don't think there is one thing I don't have in this vehicle. It's amazing. I highly recommend this car. Chris,who is the manager of Kia was very helpful and informative. I think he did a great job helping me decide on what car to purchase, Next time you go to Kia, ask for Cris.
Went in today 12/23/13 to check out and test drive a mazda3. Not going to lie I was preparing myself to be bullied a bit, as I've been looking for a car for a few months and test drove a mazda3 at the centennial location and was pushed a bit time was wasted and I walked out. I also wasn't ready which I had mentioned. Still really liked the mazda so I decided to try the henderson location instead. Boy what a great experience! I was on the lot looking alone for 10-15 mins came in to use the restroom and saw the salesman Jessie Quintero. I will never buy a car from anyone else but him. I approached him to ask questions he was very chill and easy to talk to, he answered all my questions and often I didn't even have to ask. We walked to the mazda3 and he just started talking about all it had to offer and the bells and whistles without the bull. We talked like friends, if you are in need of a vehicle this is the guy to see hands down. Jessie set me up with a great deal no haggle in 10 minutes. Even set my up for my first appointment for oil change. Detailed and toped off my tank. Then spent an extra 5-10 minutes showing me how to set up bluetooth, radio, and cruse control etc. Also the gentlemen that helps with pricing was very nice. Also paperwork was handle very efficiently he was super nice too and we have the same funny stone hedge tissue holder. I would send family and friends here for sure. I walked out very happy, informed and taken care of. Thanks so much for the great service. Namaste
5++ Stars ALL the way....from the min we pulled into the lot!! After shopping at many other lots and facing numerous rude salesman and dishonest dealership, it was refreshing to shop at a dealership were everyone was ever so professional and informative. There is a REASON there name is Courtesy!!! From our Salesman Steve, to our wonderful finance guru Ralph, to the wonderful Car Porter ( who went the extra mile to make my car all shinny and pretty before we left) to even the General Manager Kem we felt comfortable and at ease. NO pressures, no hidden agends!! They ALL were Honest, Respectful, and straight shooters!! Easiest car buying experience I have ever had and promise me I don't like salesman, don't have time or energy for their games or stories. This dealership Knocked it Out of the Park!! I never in a million years would think I would be writing such a Sparkling review esp for a car dealership!!! Take my advice...save your time going to other dealerships...cuz not only did they treat us like Royalty....they gave me Smoking deal on a brand new car....no lease ....all mine :) Thank you to one Amazing Dealership...you have a great 'Team" of employees over there that make people like us Smile !!! Thank You " Courtesy" and I am Proud to be part of Your Family now...now I have to go...I have this Hot lil Mazada 3 that is waiting for a nice cruise around town......Zoom...Zoom!!!
I agree with many of the people here. They took me for a serious ride on my vehicle. I was forced to get out of it two months later. They overcharged me up the behind, refused to return phone calls and lied to me about aspects of the contract.
My recommendation is to NOT buy from this dealership. I purchased a 2012 Kia Soul from Courtesy in May. The salesperson steered me towards a model that he said was "$19,000 and change." I signed a contract with what I thought was a purchase price of $19,995.00. Some parts of the contract were blank, and when I questioned this, the financial officer inferred this was normal in Nevada. Being new to Nevada, I was an idiot and signed it. Later that evening when I went to file the paperwork they gave me, I found that the contract was missing from the envelope. I tried numerous times to get a copy of the contract between May and June. Each time, I was promised that it would be mailed. Once, I went to the dealership to try to get it, and I was told Finance was closed (I don't believe it was looking at the posted hours on their webpage). Finally, I called Kia Financing and asked them for a copy of the contract since the dealership wouldn't give it to me. Kia sent me a copy immediately (really,, not so hard to do). When I looked at the contract, the purchase amount showed $22.995.00 which is $3000.00 higher than I expected to pay and is $3000.00 than the web fair price for the model and options I chose. I accused the dealership of fraud, but they repeatedly told me that I signed the contract at that price. I don't believe that I did. When I asked why would I purchase a car for $3000.00 more than I was willing to pay, they explained that they can charge as much as they want to for a car (or $3000.00 higher than the sticker price). Bottom line is that I bought a car for much more than the Blue Book price and while this dealership claims they did not intend to mislead or defraud, if it looks, walks and quacks like a duck, it may just be a duck. 1. I should not have been asked to sign an incomplete contract; 2. I should have left the dealership with a signed copy of the contract (should have been in the envelope they gave me); 3. the contract should have been given to me immediately thereafter when I requested it.
I always enjoyed taking my prior car to Courtesy's service department and felt I received great service and fair treatment there. However, I can no longer set foot inside any part of this dealership after my experience with the sales department. If you have had a bad experience with sales and feel that you have been wronged, please contact the Las Vegas BBB. If you feel that the sales department has violated ethical or legal codes, you can file a complaint with DMV Compliance Enforcement.
Buyers BEWARE – ONLY GAVE 1 STAR CAUSE I CANT GO LOWER BUT WANT TOO.
This dealership upset me so bad That I wrote a Blog to warn others and created a website called: courtesyimportsbuyersbeware at the com
with web hosting in an attempt to save others.
My Blog is at spktrue.blogspotcom which is gmail blogger site
The site gives you other cool sites I found to educate yourself BEFORE purchasing a vehicle. GO TO MY SITES FOR FULL INFORMATION.
FOLLOWING IS VERY SMALL SNOPSIS OF MY EXPERIENCE:
Courtesy Imports at the Henderson NV Valley Auto Mall has zero INTEGRITY, MORALS, nor VALUES, based on my perception and experience, as witnessed by two others. Sadly, the scams and deceptions they performed on me is sadly and cleaverly within legal limits; Unethical but legal friends.
This makes them even more profoundly dangerous and clever. How they sleep at night is beyond me.
We've purchased four vehicles from Courtesy – My wife and I have bought a Daewoo, a Mazda and 2 Kia's from this dealership and never had a problem with the sales or service departments. Sergio Brooks is the only salesman we've ever dealt with and he's the best. I was unhappy with one service person one time and the next time I took my vehicle in for service, he was "bye bye". There may be an occasional "bad apple" in their barrel but they'll get rid of it as soon as they're aware of the problem
BIG MISTAKE IF YOU BUY FROM COURTESY – I MADE THE MISTAKE OF TRUSTING THE SALESMAN CHRIS, HE NOT ONLY ACTED AS IF HE WAS HONEST BUT SO DID THE FINANCIAL PERSON. AFTER REQUESTING THE PRICE ON THE CONTRACT 7 TIMES I FAILED TO FIND OUT THE REAL PRICE UNTIL 3 WEEKS LATER WHEN TIME AFTER TIME THEY REFUSED OR COULDN'T GET THE DOCUMENTS WHEN I WENT INTO THE DEALERSHIP. THEN I FOUND OUT THEY HAD ADDED $6,000 DOLLARS TO THE PRICE OF THE VEHICLE IN THE CONTRACT. BE VERY CAREFULL, FRAUD AND THRFT MEANS NOTHING TO THESE PEOPLE. AND THEY DO NOT CARE WHO THEY RIP OFF. CHECK WITH THE BETTER BUSINESS BUREAU THEY RATING IS IN THE GUTTER, I WISH I HAD...
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