1116 Lee Hall, San Antonio, TX | Directions 7820129.4757671356201 -98.512092590332
M-F 8am-6pm, Sa-Su Closed
Neighborhoods: Northwest Los Angeles Heights, Central San Antonio
My 88 year old grandmother has a A/C under warranty and was told to use Mike's Appliances for service. Yes, they came out the next day and pinpointed the problem. The tech said he'd order the part and be back in a week.
2 MONTHS later nothing! I called weekly and got the run around. Finally I was able to go high up with the manufacturer and had him send another service company out and replaced the part within a day!
Not only did they give me horrible customer service, when the manufacturer called Mike's to ask about my Grandmother's service order, he was told they had no record of her needing any part! WHAT?!
I will never use them or recommend them!
i arrived home after two days from being out of town, my fridge was out, contents ruined, called Samsung, was given Mikes number, called them on monday was told it wouldn't be till friday before they could come out (i live about 45 miles out, i told the receptionist that i guess i have to go buy a new fridge because that was too long for me to be without one. She put me on hold then came back and said there would be someone out here today, it was Mike, very professional, wearing a uniform, he was in and out within 45 minutes, fridge repaired, thanks Mike!!!
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