Jewelry >Gold Casters Jewelry
34 S Water St, Henderson, NV | Directions 8901536.034906 -114.985458
The owner Michael is always combative, very rude, and never has the work done on time. I think it's about time he shut his doors and leave the profession to where the customer gets the respect for trusting the jeweler. He certainly is not a people person but a nasty person. Iv 'e spent thousands of dollars their, but enough is enough. I'm going to an honest jeweler who appreciates my business, and doesn't make excuses time and time again for not having the items finished when promised, and doesn't fight with me about everything..
BEWARE of this place! I dropped off my micro pave ring on August 31,2012 because the center was loose, and I had two stones missing on the side. When I dropped it off, the woman took it to the man who rudely dealt with me today, and she said that the "boys" don't like working on this "type" of ring.... She wrote on the ticket to "tighten head" and to "replace 2 stones on side"..... I PAID IN FULL for the repairs that day.
Today is the 11th of September.....They called me to pick it up, I checked to see if both stones were replaced, and that the center didn't wobble.... I made one step out the front door and saw that a stone was missing out of the center, so I went right back in and explained.... The owner told me that he isn't responsible for "someone Else's work, he didn't make the ring", I explained to him that this ring has been in his possession for over 10 days, and that it wasn't missing when I dropped it off.
His response to the time period of them having it is because it is only himself and another jeweler, and they are just busy ...[Not my problem, create a job and hire another employee] He told me that he didn't touch the center... [even though he had to TIGHTEN AND FIX the wobbly center] and that I have over 120 stones in the ring, and they are just ALL bound to fall out.... (?)
I told him I didn't understand his logic. If i went into a walmart to buy something, and came back with it a day later, they would either refund my money, or see if I would like an exchange. I didn't even make it off the ramp by the front door. I was out of the store for about thirty seconds.... Not even off their property!!! Wow. A "fine" jewelery store not having the same standards as a walmart.... pathetic!
I am six months pregnant, so I know I can be a little emotional, so I kept in mind to keep calm, and to definitely watch my tone... I never once rose my voice, certainly never swore, nor did I degrade his store. I didn't demand my money back, I just asked him to fix it.
This man actually had the nerve to tell me that if I kept being "nasty" with him, he isn't going to fix it. As the tears started to roll down my face, he vanished off into the back room with my ring...... I "should" have it back tomorrow. Raising your voice at a pregnant lady and not being responsible for something they've had for over two weeks.
Couldn't Be Happier – We went in to have diamonds added to my wife's engagement ring. Michael did a beautiful job and was very timely. I can not say enough about this store!
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