Tanning >Jamaca Me Tan
1216 S Broadway Ave, Boise, ID | Directions 8370643.597699 -116.193073
Neighborhoods: Southeast Boise
I went to the Jamaca Me Tan on Broadway and it was by far the worst experience of my life. I am a student at BSU and decided to freeze the account over the summer while I was gone. After my account was supposed to be frozen I was charged an extra month (which caused me to bounce a check, because payments were no longer supposed to come out). I called them to see what could be done about the extra payment and they said they'd get back to me. They never called me back, and when I called them they were extremely unhelpful and wouldn't give me any new information. After weeks of trying I finally had to walk into the store for them to take me seriously. I was finally able to get answers and I was refunded for the extra month. Ohhhh, but it doesn't end there. I asked to cancel my account, which I was told was taken care of. I even called when I got back to Boise in August to confirm that my account had been cancelled, and was told it was, not to worry. However, when I was looking over my bank statements in September I saw that I was charged for a membership in August and September from Jamaca Me Tan. I called again and was able to officially cancel the account this time, over the phone. I was told they would work on getting in touch with management to refund me the two months they could clearly see I hadn't been tanning and was still being charged for. After a month I never heard back from them, and never got a refund for the charges. When I called they said they couldn't do anything about refunding me the two months I was wrongfully charged, even though the mistake was clearly on them. Also, since my account was cancelled over the phone and I never came in and signed a cancellation form they said the only proof they had was that I had frozen the account and so the charges were fair. Maybe the girl on the phone should have told me to come in and sign a form, maybe they should have cancelled my account back in June when I was at the location dealing with it and was told it would be taken care of. All in all I had a terrible experience with this company and will NEVER use them again. I suggest you all do the same. There are places around with the same prices and better staff that probably won't charge you for 3 months of service you never received. STAY AWAY FROM JAMACA ME TAN!!
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