4033 W Charleston Blvd, Las Vegas, NV | Directions 8910236.158955 -115.194259
Neighborhoods: Las Vegas
The most unprofessional people I have worked with – Once I was approved to lease the property I asked for a monday lease signing. They asked to do it the next day so they could finish preparing the rental for me to occupy. They Atlas Group had to clear the garage from the previous tenants things that were left behind, and instal the Fridge and washer/dryer. When I arrived at the office to sign the lease I was informed that they could not fulfill their end and get the appliances installed or get the garage cleared. This was disappointing, but not the end of the world. I was compensated by a free weeks rent. The next day I began moving my things to the new property They had told me that the garage would be clear by this morning. STILL NOT DONE. When I arrived at 9 am the garage was still full of trash and the previous tenants gross old mattresses. At 9 am I was to meet a garage door tech so he could fix the inoperable garage door. When the tech arrived I was informed that he "could not work on it" because it was beyond repair and not up to NRS code. The tech told me it was unsafe and to be careful. At this point he had to call for approval to move on. He left and I began calling DEREK REINES and KEVIN BROSS. The inoperable and unsafe garage door was very concerning to me because I have a classic car that is a convertible and can not be kept outside. Several hours went by and I had not heard back from either of the gentlemen from Atlas Group LC. I tried contacting them several more times on their cell phones, office and through email. I never received any response. This became very frustrating. Nothing that had been agreed upon in the lease had been carried out on their end. The house was full of the previous tenants things, no appliances and now the garage door was inoperable and unsafe. I continued moving my things into the house that day and continued trying to contact DEREK and KEVIN. The day went on and I still had never heard from either of them. I continued trying to contact them and informed them of the situation with the garage door and my car situation. Eventually I was told that "the garage will be fixed when it gets fixed". This was upsetting to me so I tried to explain the situation. Neither DEREK or KEVIN could be any less concerned that they had rented a house that was 100% not ready for a tenant to move in. Neither responded to me any more at this point. At the end of the day I wrote an email explaining my safety concerns about the garage door, and the fact that the house was not ready to be occupied. They were very quick at singing a lease and taking my money but never followed through with their responsibilities as a property management company. I received an email back explaining that I am not a garage door contractor and I have no idea what I am talking about". DEREK was 100% unprofessional and was very insulting through email. I had a work order from the garage door tech explaining everything that was wrong with the door. I brought this to his attention and was told that "I am wrong and once again. I do not know what I am talking about." After the day went by and the only contact I had had with DEREK and KEVEN were insulting unprofessional emails that did not address any of my concerns. I informed them that I was going to call code enforcement about the unsafe garage door that does not stay open and was held open by a length of dog leash that someone had clipped to a hinge screwed into drywall. At this point DEREK sent a series of nasty unprofessional emails that he took as a personal attach.
Waste of time company – I was in the process of renting my rental unit with Atlas Group Management Company and they were terrible. It took them over a month to completely post my unit like we had agreed to and after another month of them not doing much my unit go broken into. It took them three days for them to even return my call after I left an urgent message.
I will highly not recommend this company
QUALITY GARAGE DOORS – WE HAVE HAD A SUCCESSFUL BUSINESS RELATIONSHIP WITH ATLAS GROUP LC SINCE AUGUST 2005. WE APPRECIATE THE OPPORTUNITY TO SERVE ATLAS GROUP CLIENTS ON A PROFESSIONAL LEVEL. ATLAS GROUP IS A WONDERFUL AND PROFESSIONAL MANAGEMENT COMPANY TO WORK WITH.
Five Star Management Company! – Our service department has had a great experience when providing electrical services to the Atlas Group properties. They are knowledgeable and friendly to deal with, and streamline the process for providing timely repairs.
Great Business Relationship ! – Atlas Group is one great to deal with on a personal and business level! We provide Plumbing, Heating and Air Conditioning for Atlas Group and they are always a pleasure to deal with.
Worst rental agents I've encountered – I recently moved to another house after getting tired of dealing with these incompetent fools. You call for repairs and you're lucky if they call back within 3 days. I once went a week with my garage wide open because the door came off track and they drug their feet in getting someone to repair it. Luckily nothing was stolen from my garage. This last October I told them about our front door handle and master bathroom tub handle needing replaced. As of today it is still unrepaired and because of their inefficiency I've looked for another home. Glad I no longer have to deal with them.
Great Property Manangement! – I rented a property managed by the Atlas Group LC for three years. During that time the Atlas Group LC handled any maintenance issues that happened promptly and professionally. They were easy to deal with and I would recommend them highly.
Recommended – Over the years I as a tenant have dealt with several property management companies. I can say without a doubt that the Atlas Group LC was by far the best property management company I came across. Maintenance issues got resolved properly and in record time which seems to me very important from a tenant point of view.
As in any other establishments some of the employees are better then others and unfortunately I had an issues with Jared Stringham (at the time and maybe still one of the property managers for Atlas Group) which I believe could have been resolved differently so that the result/outcome would have been a win-win situation for both parties rather then a lose-lose one.
Regardless, overall I can only recommend this company.
AVOID AT ALL COSTS!!!! THEY are Fing BAD!!!!! – ATLAS GROUP SHI&*Y....so bad, they are terrible, do not rent from them, they dont ever call you back, DONT RENT FROM THEM!!!!! They never respond to emails, phone calls, they are very unorganized, so BAD BAD BAD, !!!
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