3801 Las Vegas Blvd South, Las Vegas, NV | Directions 8910936.0990409851074 -115.170440673828
One part tropical paradise, two parts old-school Vegas. – In Short
The Tropicana stands alone as the last of old Vegas on the south end of the Strip, which explains the casino's slogan, "Where Las Vegas Begins." Lately the casino has downplayed its island theme and put forth a more subtle, "we're-a-Vegas-classic" vibe. For fans of the myth and magic of old Vegas, the casino has one of those giant, free-pull slot machines as well as displays of casino chips, photos, special videos, and other casino-culture oddities.
worst customer service ever – I was promised a complementary waiver from the Casino Host, Doug, of up to $300 and I can just simply charge items to my room and after which he will pick up the tab. Therefore, I started charging several items to my room such as meals, cigarettes, and drinks to my room. Upon checking out, the staff suddenly told me that a few items such as tips, liquor and cigarettes, could not be complemented. No one ever told us that! On top of that, the $300 limit was not reached yet. Being confused like that, I called up my Host to find out why I was charged although I was promised an amount to be picked up. Guess what? He simply pushed responsibilities away and even told me, I guess you have never been complemented before so take this as a good learning experience. I was really really shocked that such things could come out from a Host who was supposed to make your stay at a hotel better instead of screwing it up. They do not even have the simple courage to admit their failure on their responsibility to inform their customer, and even spoke back with such words.
The talk continued with Sr. Executive Casino Host (SECH). Wow, his attitude was far worse than his subordinate. Instead of finding a way to solve the issue amicably, he just stormed into the room asking for us n was glaring at me throughout the conversation and as each second passes, his tone raises with it. We do not need to tell you what items we will comp or not. It is not our responsibility. It is a priviledge given to you. There are so many hotel guests and you cant expect me to be telling every one of them. This is your fault for not asking in the first place. Those were his own words. I have never seen any hotel management with this type of service before. What?? You are complaining about a hotel guest? Welcome to the worlds best customer service. And the best part was that it was the SECH whom walked away first. Sounds like he had lost the conversation.
feels like vegas – if your looking for some pampering, decor, and fanciness, the tropicana may not be right for you, but to me it is my home away from home. the location couldn't be better, the room prices are affordable and it has the good old fashion feel of how las vegas should be. the swimming pool is huge and equiped with a blackjack table where you can swim up and play in the water. and the mirrors on the ceiling add just an extra touch of fun to sin city. If you want a lot of free drinks go to the bar and play quarter games while the bartender gives you anything you want. The staff always seems happy and helpful. if your in vegas for a spa treatment, go to the venetian, but if you're in vegas to party and gamble the tropicana is the place to be.
Repeat Tropicana Customer – If you are looking for a top of the line casino with all the new bells and whistles this is not your place. But, if you're looking for a clean, decent place to nap in between gambling, drinking and shopping it's the best deal on the strip. Good location on the strip right at the monorail and the other newer more expensive hotels. We're planning our 4th trip in 3 years and haven't had a bad experience yet.
Spa Tropicana – I paid $300.00 for a terrible facial, a rushed and cold Body treatment, and a massage where i was talked to the entire time and called sweety and hun. I wouldnt reccoment this spa to anyone, not even soeone looking to kill time. They are rude and show no remorse to their mistakes. I have been in the spa industry for 5 years and this spa is no where near Vegas Standard.
Good Stay – We had a fine stay, rooms were very nice for the price.(except the beds were very hard) .
We had better luck gambling here last year, but (almost) all the staff we came in contact with were super friendly and helpful. The shows are good, the Calypso & Savanna are both really good.
We plan to come back again.
Nothing like the commercials AT ALL! – Tacky, bad service, rude employees, crowded, small, SMOKEY! and OVERPRICED! Plus CASINO HOSTS BLATANTLY DECIEVE VIP's and INVITED GUESTS...they must know ya aint comin back and so they gouge you while they can
Disappointing – As an individual who stays at a good number of hotels, I found the whole experience disappointing. I had one of the garden rooms, which was dark and not very clean. I found crumbs on the endtables and the sheets were not very clean. The rooms were dark and the view of the pool was not all that great. I will stay elsewhere the next time I'm in town.
Great location, great hotel – It is a good price, the people are friendly, and you are in a great location. It was just as nice as some of the other hotels on the strip, and they have great entertainment, and restaurants. It is very "user friendly" for the first time guest as I was, easy to get around. And you are right in the middle of all of the other hotels, with more money to spend cause you got a good deal there. BUT there are no coffee pots in the room for you coffee drinkers! But there is BIG bathtubs!
GREAT value! – Best value on the strip!!! The "garden rooms" are the most inexpensive and you can get a view of thier beautifull pool area, the best pool area in vegas! Gaming is so-so but EVERY hotel on the strip has the worst odds and "payout percentages" in town. Go to the "locals casinos" to gamble, stay at the Trop for the beautifull environment.
Staff is very helpfull. We had a problem with a tour operator (NOT the hotels fault) and they went out of thier way to get us on another tour (which they certainly did not have to do).
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