3355 Las Vegas Blvd S, Las Vegas, NV | Directions 8910936.121452 -115.169612
Hi , I Love The Food & I'm Very Picky Person , When Eating Out .... U Will Love The Place , Food & The Great Service ... Try It & Enjoy Joseph A
Good Option For Busy Day – I had dinner two times at this restaurant off of the main casino in the Venetian last week; both times when we were tired and didn't feel like going too far.
The first night, the service was pretty good and food was great. I had the Santa Barbra Chicken sandwich, which was Grilled chicken with Avocado, Swiss Cheese and Bacon. It had tons of flavor and was very filling. The french fries served with this dish were so-so. Their ranch dressing is very garlic-y so be aware for that too.
The second time I ate at the Grand Lux Cafe was less than pleasing. We had been seated and were not greeted by our waitress for about 10 minutes. After being greeted I ordered a drink and appetizer and everyone else ordered drinks. A couple minutes later the waitress stopped back to drop off drinks take our main order and left. We didn't see her again for about 30 minutes when she brought our appetizer. After she brought the appetizer it felt like it was an inconvenience to have her refill our drinks with her attitude. The main entrees came out about 20 minutes after we received the appetizer which was decent timing. Again, she disappeared for an extremely lengthy amount of time.
I had ordered the chicken fettuccine alfredo which was good and filling. The portion was gigantic and could easily feed two people. In fact everything at this dinner was gigantic. The chicken tender meal one of the guests at my table had was huge, couldn't even finish half of it. The other ordered the chicken sandwich I had the previous time here and the final guest had Chicken Parmesan which had a more than healthy dose of chicken and pasta.
Overall, I would probably go back because it's convenient and the food is pretty good for the price (inexpensive for Vegas). The atmosphere inside is peaceful and goes with the whole Italian resonance of the Venetian. We never had to wait for a table but on the weekends I have seen a line out the door late night. The waitstaff could use a crash course in customer service which I am surprised at considering Vegas is the customer service capital of the country.
The best part of the Venetian – I have now stayed at the Venetian twice for work. While I find that most things in Vegas are way over priced, the Gran Lux Cafe is awesome. It's affordable and you get a lot of great food and friendly service. I know this sounds crazy, but trust me, you have to get the sloppy joe's. They are incredible !! I only wish I had a Grand Lux cafe close by so that I could have another one.
Eat GLASS at your own risk – If you have an accident at the Grand Lux Cafe, expect to be ignored, your accident report will be misfiled and you will be conveniently forgotten. The one desert I ate cost me hundreds of dollars because I had to pay for the damages it caused. Over New Years I stayed in a suite at the Las Vegas Venetian and visited the Grand Lux Cafe three times without incident. The last day I was there I persuaded a friend to try their creme brulee and halfway through eating the desert, I bit down on some GLASS and got it stuck in my tooth. I managed to extract the chunk of glass from my molar (with difficulty) and spat out the shards of glass that filled my mouth. I called the waitress over and advised her that the soft creamy desert was filled with glass and she disappeared into the restaurant before allowing me to finish what I was saying. Eventually the manager, Pablo Cardona, came out and confirmed it was glass by rolling it between his fingers. Mr. Cardona asked me to fill out an accident form and then told me they would remove all the sugar in the area of the kitchen where the creme brulee had been made. He also asked me to call the Hotel Reception during my stay if I had any emergency medical problem from having glass in my food (like a cut esophagus). Luckily I had managed to remove all the glass from my mouth before swallowing! After arriving home in California, I visited my dentist and sure enough I had damaged my tooth. I called Pablo Cardona and was told he was on vacation. I've been calling Pablo Cardona and Cheesecake Factory Risk Services for the last four months and they are always "in a meeting" and my calls go directly to voice-mail.
CUSTOMER IS NEVER RIGHT – First we were seated at a filthy table with dirty utensils as well as dirty drinking glasses. Also the food we ordered was not the food we recieved. Also the manager asked if we are sure of what we ordered. No compassion for guest and no adjustment to the bill. If you are considering rating here, I suggest looking at other options. Las vegas has many more wonderful resturants. Do NOT consider this place if you want to be treated with respect.
Great Place, Lots to choose from! – We have been going here for years. They have a lot of choices. The food is really good, the service is well too. The only reason I give it a 4 is because there late late menu does not have a lot of selection as their lunch and dinner. If you go to this place be sure to arrive for dinner not the late later dinner. They are open 24hr. They have one of the best French Fries you will ever have. It is in a good portion so you might want to share. They have good fresh fruit plates which i order on regular visits. I would recomend this place since it looks nice and the quality of food is good too...
Great service, yummi food, affordable prices, quick meal! – We went on a recent Vegas vacay, four of us total. We were seated about 15 minutes after putting our name in although it looked like the wait would have been much longer. Got a great little booth in a quiet section in the back of the hotel, which was fabulous. We all got drinks, which were good, except mine was way too sweat (Pomegranate Champagne drink). Got appetizers of the mashed potato spring rolls and edemame, both of which were really good. Our server was very friendly, attentive, and timely. I got the spring roll appetizers which were surprisingly good. My boyfriend got the southwestern salad which was SOOOO good!!! I was craving it days later. Our friends good some good plates as well, but didn't taste them. Overall it was a very reasonably priced meal, great service, and a good time. I wanted to go back before we left but we just didn't have time. We also realized there's a Grand Lux in Great Neck, NY close to were we all live, so I'm sure we'll try this place again soon afterall! Definately recommend this place. So much to chose from and the prices are fair.
best dining experience on the moderate price side for our trip – When we arrived there was a small wait (15-20 minutes.) The ambience reminded me of olive garden, busy and a little noisy, but also romantic. We started off with egg rolls stuffed with potatoes with cheese on top and sour cream dipping sauce. They were deliscious. You also get bread and butter which were good. Then we got our meals. I had the pasta bolganese and it was really good ( a tad bit salty.) My husband really enjoyed his meal also which had suatayed chicken. When you cut the chicken it was very tender and high quality. There were no veins or anything. The prices were decent. Mine was $15 and his was somewhere near that price range. It was good food and we felt like we were at a nicer restaurant. We eat at restaurants a lot and we would eat here again.
Poor Service Stay Away! – Stay away poor service! We arrived at the Cafe around 9:45 and within 10 minutes we were heading back to our seat. When we arrived at our table it was not ready and the hostess ask us to wait a moment and she walked off. Five minutes later we sat down at the table after being asked to move out of the isle by several staff. After setting down the hostess finally returned and told us not to sit at the table till it was fully cleaned we asked her if we could sit at one of the other 4 tables they were seating guest that arrived after us, she told us no and asked us to wait again. About 2 or 3 minutes later she returned and sat us at one of the tables we originally asked to sit. I asked to talk to a manager. The junior manager came over and talked to me?situation resolved in my book.
At 10:30 the waiter took our order and we received our drinks about 5 or 10 minutes later and about 20 minutes later the head manager came over and told us our food would be right out. I thought this was a great gesture. Another 20 minutes go by and still no food we asked to see the manager again. The same junior manager came over to talk to me. He started with his I am sorry stuff and I interrupted him because I was upset and asked him what he was going to do now that we had to leave in 10 minutes and our food was just arriving. He told me ?I was not done talking and since you want o interrupt me my apology is all you get.? I asked him his name he told me Pablo and took out his card and said ?here is my card so you do not forget it.? I went up to the front and asked for the head manager since I knew it could not be Pablo Chichoni the cocky manger. The manager that came and told us our food was going to be out in a few minutes came up to me and I went over with him what I just wrote. He apologized and took care of the cost as Pablo should have done. We did not get to finish our food my brother had to catch his flight. Poor management ruined our day.
Great Food and Service. Lives up to Cheesecake Factory's Reputation – I went there after watching The Blue Man Group show, which by the way was great. The food was very good and the service flawless. The restaurant truly lived up to it's Cheesecake Factory's reputation. There is also a late night menu, which I plan to try the next time I'm out there. Highly recommend!
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