1751 W 12th St, Ogden, UT | Directions 8440441.244724 -112.020411
Mon-Fri 8am-5:30pm ; Sat 8am-3pm ; Sun Closed
DISAPPOINTED. Looking for a snowmobile trailer. Found a Big Bubba trailer dealer who had a new last years model for a good price. Was told on the phone that it had been under a carport for one year. Drove from Boise to American Fork, Utah (365 miles) to purchase. Should have given it a better inspection before buying. Got it home and then realized that the powder coat was peeling on the edges. The decals were starting to peel. There were 5 extra holes in the decking where the screw installer had missed the steel beam under the deck. The tiedowns were already rusting. Places on the ramps were already rusting. I got underneath to mount the spare and found a raw steel beam underneath (no powdercoat). Most of my concerns were cosmetic but the raw steel beam really concerned me. I called and got Bubba's email and sent a email outlining my concerns (especially the unpainted steel beam). No answer. Called 2 weeks later and said I am resending the email at that moment. No answer. Waited two weeks and sent by snail mail a copy of the email thinking that perhaps I had been sending the email into cyberspace. I even mentioned that they should call me just to tell me to "go to hell", no answer. I finally called and had them connect me to "Bubba" out on the factory floor. He was aware of my situation. His first offer was for me to return the trailer and he would refund my money. I had already repainted the tiedowns, fixed the holes and painted the deck. I didn't want to make the 700 mile trip to get a refund. When I balked he offered me $50 and I countered $100. That is what I took thinking that is what it will cost to get the raw steel painted.
Structurally the trailer may be good quality, but the finish shouldn't be failing after one year under a carport. The customer service aspect couldn't be worse. Purchased 3/11/13, finally dealt with 4/29/13.
Love my 4 x 8 trailer – Had mine for 2 years! LOVE IT It is classy, local AND so better made than the same piece of junk at Lowes or Home Depot. the latch is MUCH Better and the ramp is much stronger (and is removable) I call the store and they answer my questions imediately about load weight limits and such. I am proud to see somebody making great & necessary stuff in Ogden.
Disappointed – I purchased a trailer from big bubba's in Novermger of 2009. In March of 2010, after using the trailer 2 times, I noticed rust under the power coat. I took it back and they redone the powder coat. Thinking it was done, I picked it up and brought it home. Stuiped me, I cleaned of the fenders, and it looked like the compnay who did the powder coat failed to remove the sand after sand blasting the trailer. I called Bubba's and expressed my disappointment, and the person I spoke to said O.K? I have purchased three trailers from Bubba's in the past and sent other people to them. I am sorry but that ends with this experience.
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