6655 S Cimarron Rd Suite 200, Las Vegas, NV | Directions 8911336.067811 -115.270716
M-F 8:30am-5:30pm, Sa-Su Closed
Neighborhoods: Spring Valley
When we originally moved into one of their properties, the property was not prepared. It had pencil and crayon marks all over the walls, the phone line was ripped up and non-functioning and scraps were found all over (even in the yard). In fact it was damaged as there was a giant hole in the roof above the washer/dryer. They had to come in after the fact to fix it. We took great care of the property, and then upon moving out we communicated everything we did, spent a week cleaning it up and scrubbing every inch we could and called about the carpets in which they stated that since we were there for years that we don't have to worry about cleaning them because they will simply replace the carpet due to age.
Then a majority of the security deposit was taken away claiming they had to re-clean everything we cleaned as well as.....the carpets they claimed we didn't have to clean.
We contacted them about it stating there had to have been a mistake...there just has to be.
1) They didn't clean the unit for us. They gave it to us dirty and damaged.
2) Everything was communicated to them on what we did for cleaning, and they had no concerns (I wanted to make sure there wasn't any surprises).
3) THEY said not to worry about the carpets.
Their response was simply the same as the previous. That there will be no change to the charges.
Terra West is *not* a trustworthy company. They lie to you and then take your money. I am more than sure they probably charged the previous tenant a large cleaning bill as well claiming they had to clean it when they didn't touch it at all.
We are currently reviewing our options for legal action.
The worst management company on the West – Please read the headline. I do not wish to waste my time even writing a bad review.
Unreliable and deceitful – Terra West has managed my property for over a year. They told me the tentant was on a month-month at the end of their lease and then didn't tell me they moved out until after I asked where my rent deposit was.
Then they told me the new tenant was moving in the following week. It wasn't until the end of the month that the tenant moved in and I was unprepared to lose another month's rent.
Their inspection in between missed over a $1,000 worth of items that could have been deducted from the security deposit. Now, the new tenant wants them fixed and I have to pay for it.
Terra West Review – Silver Creek HOA has been associated with Terra West for about 2 years now. We have found them to be most helpful in securing bids, financial reporting, and making recommendations when requested. They are very professional and helpful to us. I recommend them highly.
TERRA WEST NEEDS IMPROVEMENT – Cheryl Martin has to be the absolute worst property manager I have ever encountered. She never replies to my e-mails or returns my phone calls concerning property matters. I was informed by her assistant that the reason for this is that she has 18 properties to manage and can not handle the workload.
I am doing everything that I can to try to get our HOA to change from Terra West because of the very non-professional service we have experienced.
Any company has to be better than Terra West.
Stephanie Najera – I had an issue with neighborhood dogs in my backyard. Stephanie was prompt and professional in dealing with this issue. Best of all the issue was resolved!
Professionalism Personified – As an insurance agent specializing in insurance for HOAs, I have contact with many property management companies in Las Vegas. Sally Arnold and Michelle Ducan with Terra West are the most professional managers I have ever met. I can tell when I contact a manger whether he/she is working for their communities or trying to get out of work. These two ladies are the most professional managers I have ever met. I appreciate their courtesy towards me personally, and their interest in improving the communities they represent. I would highly recommend them to any association. Pergi Insurance & Financial Solutions.
Cheryl Martin Shinning star at Terra West! – Terra West is one of the best if not the best property management companies in Las Vegas. I have a few properties here in town, and I am trying to "pull" the other neighborhoods in to Terra West. Cheryl Martin is AMAZING and her professional mannerism are the reasoning behind me "pulling" for TW in the other neighborhoods! Every HOA needs a Cheryl Martin!
Great employee! – Sara Anderson is a shining example of how to treat customers in these trying times. She is professional, pleasant, and goes above and beyond to help you. The best thing about Terra West is Sara!
Beware – If you wanna be ripped off, live in properties manage by this company. Enough said!
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