Village Ace Hardware

(775) 831-2020 | View Website

910 Tahoe Blvd, Incline Village, NV | Directions   89451

39.250707 -119.951756

Hardware, Home Improvement Stores, Paint  more

Payment Methods: MasterCard, Visa


Owner verified business

From The Owners of Village Ace Hardware

Ace: The Helpful Place

Reviews for Village Ace Hardware

over a year ago

Village Ace hardware – They have very friendly and helpful employees

Doesn't Recommend
over a year ago

They Don't Care Because They Don't Have To – To be fair, there are the brief moments when you can find a employee that is helpful and happy, but fot the most part they whine to each other and customers about how busy they are.

On most occassions you are met with a surly or indifferent attitude. Their idea of customer service is to say: "They don't know, they don't have it or they will call over the loud speaker to get someone else to help you. HELP never arrives. When you approach them to inform them that no one has come to help, they always say, "Well I called them over the loud speaker" and walk away.

Clearly they believe people won't make the trip elsewhere to buy their items. Some training in customer service and product knowledge is called for. Customers don't want to hear that they have a hard time finding good help. It's your job as a successful store owner or manager to see that this training is done.

If you need some items for your fix it projects, I suggest heading in to Truckee or Carson City to get what you need.

Incline Village ACE Hardware doesn't care because they don't have to.


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