Reno >Crops > Peppermill Resort Spa Casino Featuring The Tuscany Tower
2707 S. Virginia Street, Reno, NV | Directions 8950239.498838 -119.800738
Daily 24 Hours
Neighborhoods: Ward 2
Very nice place - a bit expensive though – If you can wade your way through the cigarette smoke in the Peppermill, this is a very nice place to go. They have excellent meals and good service! It is busy on weekends so reservations would be recommened.
Nasty, Nasty, Nasty – Where to start about how miserable this hotel is. First, they gave away our room with a confirmed late arrival, then the front desk staff wouldn't tell us where the room they placed us was at, we had to walk with our luggage through two buildings and a construction site to get to the room (bellmen are so rare it's a joke), then we were placed us in a room so small the fold away bed (dropped off by housekeeping, but never set up) wouldn't fit until we placed the furtniture in the hallway. They did move us after the first night, but only after considerable effort. In the second room we found a used "personal item" under the bed the first night and grapes in the couch on the second. We had not brought either item into the room.
House keeping brought one sheet when we asked for linens to make up the fold away bed. The valet took 15 minutes or more to bring your car and almost as long to take your keys. Garbage and spills were all over the place and in several cases were still present several hours later or even the next morning in one case. The vast majority of the staff was difficult to find if you needed anything, the place has a dated decor (it screams skin flick with the heavy use of mirrors in the rooms, the color choices, and whirlpool tubs in the middle of some rooms), and the staff's standards in regards to customer service are low. Like other reviewers I will also say that the main floor is a mess of mirrors, exits, and neon that can make getting around confusing.
On the positive side, maintenance did promptly come to repair the toilet. The food service staff were great and the pastery chef made two incredible cakes for a family event, but that's not enough to outweight the cons of staying here. This will be one of my last choices on my next trip to Reno.
Editorial Review – Located in the Peppermill casino, this sushi and oyster bar offers a variety of wines and sakes.
Gotcha! at checkout! – The only hotel in Reno that I know of to add a special daily $3.00 "energy surcharge" on to the bill at check-out. This was never disclosed when making the reservation, or upon checking in. There is no excuse for this, as this is not common practice in Reno where the electric and gas rates are among the most reasonable in the counrty. The outdoor pool is fabulous. Avoid The Annex where the rooms are creaky, dark, and dank. The other reviewer with the comments about all the mirrors and neon in the casino was correct; if you ever want a great migraine, just walk through the Peppermill casino.
not nice employees – the attitude is very poor and the food was at best okay.
R U kidding me?? – This place is a neon/mirror mess!! You can't find your way from one side to the other. It is a fun house filled with a 1000 mirrors and neon to distract you the rest of the way. The line for the players club was too long to even wait for. I like Reno, but not here.
Always a good bet. – Whether you win a bid on 4 * hotel on Hotwire, or book with their telephone reservations for the later postcard offering, the Peppermill offer great value. The pool and tub are always ready.
The upgraded rooms (business class), and spa suites, and corner rooms are truly unique.
Self Parking is average. The well lit main lot has music pumped in, a true treat.
The higher level rooms have a wonderful view of the mtns, or the city.
The coffee shop is one of the last signature pieces. All of the California based Peppermill Coffee Shops have closed, and all we are left with is Reno, and Las Vegas.
A great time!
The best in Reno – I have been staying at the Peppermill for many years after having stayed at many other hotels in Reno. The Peppermill has spacious, clean rooms and excellent restaurants. Their buffets are great too, especially the seafood one on Friday nights. The casino is roomy and has a huge choice of slots and games. Their "comps" are generous and the staff generally very helpful. Their pool and hot tub is open year round also. It deserves to be in the top 10 !!
Video poker machines – They have the worst video poker machines I have ever played. If you like the game, save your money. Don't play it at the Peppermill. The machines they have installed over the past year probably have about a 50% pay back, if that. I have played this game 24 yrs. I would never play there again.
AWFUL – They runied my daughters honeymoon. The desk people were rude and unfriendly. They did not try to help solve the problem that they apparently created. They called them liers. The room was reserved and paid for as a gift for their honeymoon and they stated they could not accept payment that way over the phone when the reservations were made. NEVER go there!!!
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