Audubon >Industrial Equipment Repair > Horizon Services
900 Adams Ave, Norristown, PA | Directions 1940340.125764 -75.414526
Open Daily 24 Hours ; Open 7 Days
Great - proactive without being pushy at suggestions to improve our performance. We were very pleased.
We have always had a positive experience whenever we have need of your plumbing service. From the scheduler to the service person we've never had but courtesy shown us and excellent service. Your employeses that we've had contact with represent Horizon Services well
Very un-eventful. Tech's always arrive on time, use shoe covers, explain services performed. They are very polite & professional. Have never had a bad experience in all the years we have been under contract with Horizon. It was also a very wise investment that has saved us money over the years. Highly recommended to any homeowner
The technician was very personable and did a very thourogh job.
HORION SERVICES IS A BUNCH OF LYING CHEATING UNSCRUPULOUS BUSINESS PEOPLE OUT TO REAM YOU FOR EVERY THING THEY CAN. I FIRST STARTED OUT BY PURCHASING THEIR SERVICE AGREEMENT WHICH WAS SUPPOSED TO PUT ME AT THE FRONT OF THE LINE IF I HAD A PROBLEM. WELL I HAD A PROBLEM AND HAD TO WAIT NEARLY 2 WEEKS FOR SERVICE. THEN WHEN THEY CAME THE TECHNICIAN QUOTED ME A PRICE OF $259 TO DO A LEAK INVESTIGATION ON MY AC SYSTEM. HE CAME BACK INTO MY HOME AND STATED I HAD A LEAK IN MY COIL AND QUOTED ME A PRICE OF $2865. TO REPAIR IT.FURTHER HE SUGGESTED THAT I WOULD BE BETTER OFF BUYING A WHOLE NEW SYSTEM WHICH WOULD COST ME $6000-$15000. I SHEEPISHLY MADE AN APPOINTMENT TO MEET WITH ONE OF THEIR SALESMEN.
THAT EVENING I ASKED MY HUSBAND TO LOOK FOR THE ORIGINAL PAPERWORK ON THE AC SYSTEM BECAUSE IT WASN'T THAT OLD. HE FOUND SOME AND SO I CALLED THE COMPANY WHO SOLD THE SYSTEM TO ME. I DISCUSSED THE PROBLEM AND THE GENTLEMAN AT RILEY PLUMBING SUPPLY WHO GAVE ME A REFERRAL TO ANOTHER SERVICE COMPANY. WHEN I CALLED THIS OTHER COMPANY THEY CALLED ME BACK IMMEDIATELY AND CAME OUT TO MY HOME THAT SAME DAY. THEY DID A NITROGEN TEST AND THEN CHECKED IT WITH "PULLING A VACUUM" (A PLUMBING TERM FOR A LEAK TEST) AND TOLD ME I ABSOLUTELY DID NOT HAVE A LEAK. THEY FIXED MY SYSTEM FOR $900.00. WHEN I SHOWED THIS SECOND MAN THE QUOTE I RECEIVED FROM HORIZON ONE OF THE LINE ITEMS WAS FOR A 3/8 LIQUID LINE DRYER FOR $557.00. THE GENTLEMAN LAUGHED AND TOLD ME THE PART FOR THIS WAS ONLY $8.00. I AM SO GLAD I CALLED RILEY AND GOT A SECOND OPINION. WHAT IRKS ME IS THAT HORIZON CAN GO UNPUNISHED FOR THIS THIEVERY OVER AND OVER AGAIN. I WOULD STRONGLY SUGGEST AGAINST ANYONE EVER CALLING HORIZON.
My main sewer line was clogged and I called Horizon for their $129 special. When the tech got there, he had me sign a few forms and then ran his snake in the sewer line. When he yanked it out the snake broke inside my main sewer line. He said that ain't good and told me that it would cost me about $5000. I said, you broke your line in my pipe and I have to pay five grand. He said, well you signed the hold harmless agreement, too bad. The next day I spoke with John McGlocklin a manager at Horizon. He said that he would only charge me $2800. I said, what are you kidding. Come get your snake. He said too bad, $2800. I won't be using them again. I'm going to stick to the small time local plumber.
I really enjoyed and was pleased with everything. From the service to the actual equipment.
I had a maintenance check up today under a service contract. It is a fairly new HVAC unit installed in 2008 & I've had it serviced a number of times since then. Today's technician, Mark, did an outstanding job including a "spic n span" cleaning and he eliminated a metallic rattle in the ductwork that has probably been there for the past 15 years. He represented Horizon in an exceptional manner. Thought you'd like to know.
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