229 9th Ave, Ste 1, New York, NY | Directions 1000140.747378 -74.000895
Neighborhoods: Midtown, Chelsea
HORRIBLE, TACKY CUSTOMER SERVICE – I had by far, the WORST restaurant experience at Grand Sichuan. I came in to order a few appetizers. I was told (after sitting down) that there is a $7 minimum/guest to eat in. After putting in a bigger order, I was told that they had RUN OUT of restaurant staples like Egg Drop soup.
Due to this I left a measly tip. Before I could leave a manager(?) came over to me to inform me that 15% tip is REQUIRED (regardless of service). She then proceeded to show me OTHER PEOPLE'S BILLS to demonstrate what 15% looks like! I begrudgingly put down a few bucks. The manager then told me "you don't have to come back".
Grand Sichuan's food is fine, but this tacky customer service is atrocious. Strong-arming customers into paying you a tip is not the way to run a professional establishment!
For Great food __not recommended for a total dining experience due to manager – __get rid of "Larry" the so called manager of this restaurant .
Go out to have a pleasant non rushed dinner with friends _ order from some of the best dishes on the menu_and I will say the food is excellent__then during dinner encounter Larry the manger. Unlike most restaurants managers, Larry , is not there to insure a comfortable easy non-rushed dining experience but makes sure you eat fast to get out . And this happened when the restaurant was not truly busy; most times this place had lines out the door but not any more. Could this be the resulting impact of Larry?
One expects to be rushed in this city but not when sitting down to have dinner. This could be the best Asian in the city if Larry is re-trained or is no longer a manager and the rest of the serving staff is allowed not to rush customers. It would be the restaurant to go to every time you craved great Asian food.
Any one else have this experience ?
WooWW Chinese Food – Wow - this place has great Chinese food! My roomates and I went on a Sunday night and had a great dinner at a very reasonable price. You must go and see this lovely restaurant I would recommend this place to anyone who needs deliver .
famously RUDE – I've had 3 meals in the dining room of Grand Sichuan, and ordered delivery once. Fine as the food has been (I do like the well-known soup dumplings), the service has been the RUDEST I've had anywhere. Servers expect you to order immediately, don't appreciate add-ons, and act as though there is a minimum order. Our delivery person complained about our 5-floor walk-up (sorry, that's part of the job), and took his 20%+ tip with a sneer. Well, it does feel like being in China, anyway. Be warned.
It's all about the Fresh Auzhou Chicken – It's all about the Fresh Chicken and the Soup Dumplings - complain all you want about the other dishes, but those two alone will have me coming back time and time again to this no-frills no-nonsense eatery that has to be the best Szechuan this side of Spicy and Tasty out in Flushing. Make sure you find the Fresh Chicken section, and you will know how fresh a chicken can taste.
24th Street location still open, but 50th Street location closed – I studied abroad in Beijing last spring for 5 months and I would describe this restaurant as between "american chinese" food and authentic chinese food. They speak mandarin, not cantonese, so I could practice the language.
Also, to explain the confusion about the restaurant being closed: there were two locations both on 9th ave (one between 50th and 51st and a second at 24th) and the first closed sometime in the fall of 2007. The woman who answered the phone at the 24th street location told me something about a lease running out.
Sichuan food is good – The Sichuan food here is good, suitble for most customers, even Chinese torist groups who enjoy eating here. However, the restaurant is still open and why city search marks it "close?"
Not What It Used To Be – Went there for dinner Friday night and ordered a few traditional Sichuan dishes. First were two appetizers - spicy beef & tripes; sliced conch w/hot oil. The sliced beef was tough (should be tender) and the dish was too salty. The conch on the other hand was superbly bland! Then the three entrees we had: Chicken w/chili pepper; spicy "water" cooked fish; string beans. The string beans were okay, hard to go wrong there. The chicken again was overly salty but otherwise was okay.
The fish was the dish we went for and was the dish we were most disppointed in. It was totally cooked the wrong way. As the waitress put it down on the table, we all looked in awed and she was quick to say this is "how we do it here." I said this is not how it's cooked [authentically] and you should've told us when we ordered [in Chinese]. She said "I don't know what kind you had before" but yet she was quick to tell us that this is how THEY do this dish! It was as if we ordered a beef stew and was presented with chunks of burger patties [no sauce] instead. A total disappointment.
I had the same dish at the sichuan restaurant on St. Mark's in June and it was made the authentic way.
Best Chinese food in Chelsea, some dishes very spicy, service mediocre, prices reasonable – I've been going to this place for at least five years, and I haven't noticed the decline in food quality mentioned by others, but I am pesco-vegetarian (I do eat shrimp, fish, tofu, all veggies, etc.), so I can't comment on the quality of their meat (pork, chicken, beef) dishes. The service is authentic Chinese. Of course it's surly. Low- to mid-priced Chinese restaurants throughout the City and throughout Mainland China have surly service - for good reason. Slave labor is hard. They cover three times more tables than staff at most other NYC restaurants, are mistreated by management, and get less than minimum wage. Illegal? Yes. Who turns them in? The staff can speak only "restaurant English," if that. Many are illegal immigrants. They get nothing for courtesy but fired. Courtesy takes time, and each server has to keep pace with the others or management boots them, and they can't get another job. They work hard for next to nothing so that you can enjoy cheap, decent food. It's fair to call the service poor, but it's not fair to complain about it. All that said, this place is better than its competitors because the food is better. There are some Chinese restaurants with wonderful service -- and prices double or triple those at Grand Sichuan, for food that is no better.
Disgusting!!! – We were enjoying our first dining here including Mapo tofu and other spicy meal.
Then found an insect (ok, starting with "R" , but City Search don't allow me to use that word) in our vegetable sauteed!!! We totally lost our appetite, told the manager what we found (they took out this meal portion from our bill). The terrible part was not only this, then hostess approached us, complaining that the tip was too small and said "it sometime happens, but we work for tip!". Well, if SOMETIME happens this, I swear that we'll never come back again!
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