Jewelry >Diamonds & Dials
106 West 34th St, New York, NY | Directions 1000140.749837 -73.987944
Neighborhoods: Midtown, Koreatown
BUYER BEAWARE! I PURCHASED A YELLOW GOLD ENGAGEMENT RING FROM THIS OUTFIT , LESS THAN AN HOUR LATER WHEN I WAS LOOKING AT THE DIAMOND BACK AT MY HOTEL I NOTICED A NICE BIG CHIP IN THE 1CT DIAMOND SO I TOOK IT BACK A CUDLY LOOKING BLONDE LADY WITH A LISP TRIED TO REASSURE ME THAT ALL DIAMONDS HAVE FLAWS AND THIS WAS JUST A FLOOR I TOLD HER NO WAY IM NOT ACCEPTING THIS POOR QUALITY DIAMOND.. SHE TOLD ME SHE WAS ONLY DOING HER JOB.. THAT IS A DISGUSTING MANNER TO TELL A CUSTOMER WHO JUST PURCHASED A RING VALUED AT $7600 AMERICAN I MIGHT ADD.... SO THEY LET MY GIRLFRIEND HAND PICK A DIAMOND FROM A SELECTION AND WE BOTH HELD A COUPLE IN OUR HANDS AND FINALLY PICKED 1 THAT WE HAD A THOROGH LOOK AT WITH TWEEZES AND PAYED VERY CLOSE ATTENTION TO ALL THE DETAIL AND ITS CLARITY THEY SAID COME BACK IN 1 HOUR AND THE DIAMOND YOU HAVE HAND PICKED WILL BE IN THAT SETTIN..SO WE CAME BACK AND PICKED UP OUR RING AND WERE HAPPY AT THAT TIME UNTIL WE NOTICED UNDER NATURAL LIGHT THE DIAMOND IN THE RING WAS NOT THE ONE WE HAD PICKED AT ALL IT WAS THE SAME SIZE BUT HAD A BIG CARBON MARK IN THE CENTRE OF IT THAT CAN BE SEEN FROM ALL ANGLES.. BUT WAIT IT GETS BETTER... WE GET THE RING BACK HOME TO HAVE IT VALUED FOR INSURANCE PURPOSES AND THE JEWELLER WE TOOK IT TO IS A TRUE FINE JEWELLER NOTICED STRAIT AWAY THE SETTING WAS NOT HOLDING THE DIAMOND VERY WELL, BY THAT I MEAN THE DIAMOND WAS LITERALLY JUST TOUCHING 3 OF THE CLAWS AND NOT TOUCHING THE 4TH AT ALL HE THEN LOOKED CLOSER AT THE RING AND TOLD US DID YOU REALISE THIS RING ISNT 14CT YELLOW GOLD ITS ONLY COATED IN YELLOW GOLD.
SO IN A NUT SHELL:
1) THE DIAMOND WASNT THE ONE WE HAND PICKED
2) THE SETTING WAS FOUND TO BE OF A POOR QUALITY
3) THE ACTUAL 14CT YELLOW GOLD RING WE PURCHASED WASNT EVEN YELLOW GOLD
WE ARE CURRENTLY SEEKING LEGAL ADVICE
Pandora Jewelry Selection is great! Great service. They spent so much time with me yesterday helping find the perfect Pandora bracelet. I bought Diamond Stud earrings here 5 years ago for my wife and people still stop her and compliment them. Great Service, Great Prices and Value. Highly recommend.
Just be aware what you buy. My girlfriend is a proud owner of treated diamond ring aka Swiss Cheese diamond ring.
found Pandora in nyc – I was looking for a Pandora charm for my mother and found out that Diamonds and dials is selling it. I had never been in the store before. The Pandora display was in the back and they had a large selection of charms. I found the one I wanted and the girl was very nice behind the counter. She showed me an apple charm to symbolize New York. I didn’t get it but saw a nice pair of earrings on the other side of the store. They were beautiful and really reasonable.
My mom loved the charm and my girl friend loved the earrings. Great place to shop because they have everything there. Watches also.
Trying to find the store was a little difficult because of the scaffolding around it but it is across from Macy’s closer to 6th avenue.
They are very rude. – I went into this store once and was looking around. There was a small chain in there I like and wanted to buy it for my wife. I ask one of the sales guys in there to show me the chain. I took a look at the chain and when I heard the price I decided to shop around to see if I could get something nicer that may be more resonable. The man got so upset at me and said that why should I make him go take the chain out if I knew I was not going to purchase it. To me he was very rude and aggressive. This is not the only bad experience I had at that store. To me I think they are very rude and perjudice.
SO HAPPY – I went to Macy?s to get my bracelet fixed because I bought it from them. They told me to go across the street to Diamonds & Dials. It was so cheap and they were able to do it the same day! When I came back to pick it up, the bracelet looked brand new! Before I left they convinced me to look at some earrings. I found a pair of beautiful diamond earrings right in my price range. Every time I wear them I get so many compliments.
you can do better in NYC with regards to purchasing jewelry – I stopped by Diamonds and Dials to browse at the jewelry. I have a special anniversary coming up at the end of the year but I wasnt a serious buyer. I felt that the staff people at this venue were aggressive. I fell for it and started a layway for a ring.
When I had questions about the layaway I phoned the store. I felt that the man on the phone was condescending to me. The man kept referring to me as "Sweetheart" while I was asking questions.
Earlier today I went back to the store to stop the layway. I had figured I wouild get my down payment back. They informed me that I coujldnt get my downpayment back and that it was their rule.
I felt funny after making the layway because the salesgirl didnt offer any sort of protection plan in case the ring lost a diamond, broke, etc. I also think it would be courteous of the store to let customers know what the terms of a purchase involve. I would not go back to this venue.
Crooks – I took my watch here for a new battery. The watch was a gift from my wife, a Bulova. This was the first time the watch was ever to be opened from when it was new which was about 2 years. I hardly wore the watch at all because it is a really nice watch so I used it only for special occasions. I entered the store and gave the watch to the man behind the counter on my right. Then as he was taking off the back I stared looking around. After a while I heard him call me over. He already had a battery tester out and was ready to show me that the battery that they were installing was good and that the watch wasn't responding so the watch must be broken. It was as if he had done this routine a thousand times before. He said that if I left it with the store they could provide me with an estimate in a few days. That was only the beginning of this nightmare with these jerks. In the end, like two or three weeks later I finally got my watch back but didn't give them permission to fix it because I know they were ripping me off. So now I'm sending it in to the Bulova company and waiting to hear back so I can hear how the guys at DIAMONDS AND DIALS damaged my brand new watch. DON'T GO TO THIS STORE, THEY ARE DISHONEST CROOKS WHO DESERVE TO GO TO JAIL.
Yes its true – Great service. I was there years ago and the guy remembered me. Maybe it was because I spent a significant amount of money but still.. Im sure I will go back again
DO NOT Recommend – The crystal in my watch recently cracked, so I took it to Diamonds & Dials to get fixed. I picked up my watch from them, only to have the replaced crystal (which is now PLASTIC and NOT glass) fall out 3 days later. Awesome. So, I took it back, with no apologies for the terrible craftsmanship, they fixed it again. The watch not only looks cheap now (with the plastic crystal not laying flush with the watch as the original glass crystal did), but now the watch is not working properly. Fantastic.
I very rarely post reviews, but I am very unhappy that they ruined my expensive watch. I originally was happy that they were able to fix it instead of having to replace it, but now it looks like I will have to replace it anyways.
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