Shoes >Shoe Mania Inc
853 Broadway, New York, NY | Directions 1000340.734725 -73.990825
Neighborhoods: Downtown, Greenwich Village, Union Square
poor customer service – Nice collection of shoes with affordable prices and sale items. However, my experience with customer service was less than stellar. I waited for almost 10 minutes to have the salesman tell me that they didn't have my size. In the interim, I asked if I could be helped... to which another salesman said to me: "do you have money to spend? If you have money to spend, then I'll help you."
At this point, I immediately left the store and do not plan on making any purchases at this store in the near future.
satisfied shopper – As opposed to all of the other reviews, I had a great experience at shoe mania. The prices were reasonable and affordable and the service was great! I asked for my sizes and in a matter of 5 minutes I had my shos to try on. They were attentive to the changes I needed and I would defenitely go back, it was a great shopping experience.
Avoid this store – The worst customer service possible. The manager is rude and entitled and lied as well in order to not accept an exchage in 24 hours. He pretty much told me I was an idiot for asking and accused me of coming in with a damaged box even though a day ago they had given me the same box. I will never shop there again. Their prices are no better than any other store either. Clearly a store destined for becoming a tourist trap as any self respecting new yorker will soon catch on
AWFUL PEOPLE – tried to exchange a pair of shoes. The manager approached me, to "help" me, by saying "WHAT DO YOU WANT?" I explained situation and apparently "what do you want?" is the only phrase this person is capable of saying. extremely extremely rude!!! Needless to say they wouldn't exchange my shoes for another pair. Paying customers should be treated as such..not like they're doing them a favor by "allowing" them to spend their $$ there. never ever will I return and I'm letting all of my friends know how frustrating this experience was. ICK
Don't bother – Where do they find these "managers". Not the sharpest knives in the drawer. Bought 2 pairs of shoes. One pair felt too small, bought it back within two days. The manager says "Read the redeipt" (It was stamped with FINAL SALE". I ask if I can just exchange it for a size half bigger. The manager says read the receipt. I ask again. And so on. So now I've got myself an $80 pair of shoes I can't wear. NEVER SHOP THERER AGAIN.
Multiple shoe brands for the urban trekker. – The Scene
It's always a little hectic at Shoe Mania, purely because it's such a good store. Men and women of all shapes and sizes try on shoes for any occasion at all three of this rapidly growing chain boutique's outposts. Staffers are quick in that New York way and know their stuff.
It's the range that makes Shoe Mania great. Find classic casual shoes by the likes of Clarks and Birkenstock alongside trendy offerings from affordable brands like Steve Madden and Charles David. Sport casual lines like Merrell, Deisel, Ecco and Sebago are here too. These are shoes for people who need to move around the concrete jungle in a speedy fashion.
Avoid these guys... – There are plenty of shoe stores in New York. I bought a pair of $200+ shoes, wore them once indoors, tried to EXCHANGE them for a better fit, and the rude (called me an idiot under his breath) manager would not accept them. These guys don't deserve your business and will never get mine back.
SHOE MANIA STINKS – I purchased two pairs of shoes, one for my girlfriend, the other for me. The sales person gave the the wrong size for starters, when I went back to exchange they were out. I picked out another pair, but when I gave them to her for Christmas they were too small. I took them back but the wouldn't because it was a "final sale"......I wanted to exchange for a 1/2 size larger but they wouldn't accommodate. The store manager treated me like I was scamming him and told me to run home to my mommy when I pleaded that I simply wanted my girlfriend to have a pair of shoes that fit properly. He was totally unwilling to work with me and exchange for another size even though his sales person gave me the wrong size to begin with. Do yourself a favor, don't waste your time with Shoe Mania.
It's a great show store. – My husband my sister and I were visiting New York in September and stumbled across a Shoe Mania Store. My sister and I being shoe freaks thought we found the greatest thing in the city. We visited 3 stores and between us purchased many pairs of shoes. The sales people at all of the stores were very helpfull. It's a definate stop on our next trip....We wear size 5 shich are often hard to find.
Brusque and rude salespeople. – I bought a pair of Ecco shoes at the Shoe Mania b/w University and 5th for $89.95. When I wore them out the next day, one shoe sprang a hole after 15 minutes of walking on perfectly even sidewalk. I brought them back the next day, and the salespeople were very rude. One woman pretty much snapped at me when I told her I needed a refund or exchange for defective shoes. The manager was out to lunch, but when he got back,
he said a refund was impossible, but exchanged them for another pair. At no point did anybody apologize for the inconvenience. Instead, they acted as if I was inconveniencing them! Shoe Mania has been around for a while, but you have to wonder why. The service was brusque at best, and downright rude at worst.
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