333 1ST Ave, New York, NY | Directions 1000340.734623 -73.980150
Neighborhoods: Midtown, Stuyvesant Town
Do not shop here – Stuy Town Residents: do not do business at this ac shop. The place is completely disorganized and the owners are incompetent. They lost my apartment key, messed up my delivery date, and I continue to have problems with the ac. Go anywhere but here.
I had a dreadful experience with Frenchmen. I waited the scheduled 4 hour time period and they never showed, or called, or answered my calls to them (no recording either). I didn't know if they went out of business and I lost my a/c! A few days later I reached the secretary, and she had no explanation other than "he was late" and "I was busy with other lines." (??) She rescheduled me for the following week, and when that day came I called, and she told me that I was scheduled for the next day! (There is no way this mistake was mine.) I told her never mind, and that I just wanted to be reimbursed for my a/c. The next day they delivered it when I just happened to be home. I paid for it, since it was there and I'd otherwise have to buy a new one anyway. It was dirty on the outside. The metal grate in back was bashed in. Parts were missing, other parts were broken. The installer had to do some savvy workmanship to make it still work.
I went to Frenchmen even though they were just as expensive as buying a new a/c because I wanted to be environmentally responsible. But the man I hired to re-install it told me I could have just called waste management to get it, because they recycle it. Or maybe someone would have taken it if I left it on the sidewalk with a sign that said "works fine, just needs a cleaning". That would have cost the same amount of money, I would have had a brand new a/c, without the grief and disrespect. It would also have taken less time to go to the store and buy a new one.
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