108 E 23RD St, New York, NY | Directions 1001040.739951 -73.985833
Mon. - Fri. 10am - 7pm;Sat. 11am - 6pm;Sun. 1pm - 5pm
Neighborhoods: Midtown, Gramercy Park
Great Service – I recently visited this Cohen's location after avoiding it for years... I hate getting glasses. I was lucky enough to have an attentive, efficient, sales associate help me and answer all of my questions. Despite the fact that she was alone behind the counter, she managed to help all of the customers without getting frazzled, and keeping a smile. Thanks Josephine for helping me pick out my gorgeous glasses! This is one of those times I feel it's important to give credit where credit is due :)
Great service and great eyewear! – My sister and I recently visited the 23rd location to purchase our eyeglasses. The eye doctor was very compassionate and patient; I've always been squeamish about people touching my eyes. He gave me a thorough exam, and did not make me feel rushed.
The sales associate who helped us (Jo), was a great help! She helped us try on almost 2 dozen pair of eyeglasses, and was very honest about which were flattering and which ones were not but it was NOT done in a way to hurt our feelings. She made us laugh and we had such a good time making our selections.
The space is very nicely appointed! It's clean, well-lit, and they have dozens of gorgeous pairs of eyeglasses. I highly recommend Cohen's Fashion Optical! I love my glasses! I've gotten compliments on them and they look great!
Karma, please take care of this one – I went in to Cohen's for a free eye exam and to quickly pick out a pair of frames. (I'm leaving town this weekend for a funeral in the Midwest and need to be able to drive.) When I entered the store, it took a good 10 min for the girl behind the desk to acknowledge my presence. A talkative client came in while I was waiting, and when he left, the girl said some cruel and inappropriate things about him and the traffic they get. The eye exam was quick and efficient. After the exam, it's choose-from-a-huge-selection-of-frames time while someone stares at you staring at yourself. Everyone knows picking out frames is difficult, but this time I was prepared. I tried on a handful of frames, and without fuss selected a pair within 10 min. In and out. The next day I called to see if my frames were ready, and the girl (same clerk from night before) sat down the phone and said, "hey the crazy girl from last night wants to know if her glasses are ready!" Then she hung up on me, most likely realizing that the phone was not on mute. That evening when I went to pick up my glasses I decided to take the high road, and not say anything. When I walked in another girl behind the desk (right in front of me) mouthed to the other girl "Is that her!?!?!" I could not believe it! Then there were snide looks and giggles between the two of them. Terrible. I'd like to note very quickly, that I did nothing out of the ordinary, and even if I had, this behavior for any retail store is unprofessional and unacceptable. Owners---if you read these reviews, please take a closer look at your "new" staff.
Under new management with same tricks – I went in to get contacts. Wanting to try the place out. I gave my prescription and paid. I stood there like an idiot while the clerk stared at me. "umm...yea, i need my contacts.." clerk "Oh! we don't stock them, we order them" me: "so i could have just gone to 1800 contacts, and you didn't inform me of this before paying?" Clerk: "oh, i thought you knew" (yes bc everyone is born with that knowledge)...
I asked her when they would get here and they said by the end of the week. I called thursday and they STILL not only didn't have them but said "oh we call you when they arrive" (yet another thing they forgot to mention).
now i'm currently on hold to check if the finally got here... a week and half later... i've been on hold for six minutes and counting...you suck!
NEW STAFF, OWNERS AND MANAGERS! – For those of you who have gone to Cohen's Fashion Optical on 23rd St., and had an unpleasant expericence, the NEW OWNERS would like to take the time and apologize to our previous customers. The stories that we have come in contact with the past few days have been terrible. We just wanted to get the word out to the neighborhood and to anyone that has had a bad experience here, that there is all new professional staff with great customer service skills, who will be happy to help you have a informative and delightful experience at our location. We have a brand new selection of designer frames, and will be running major discounts and specials for the next few months to all customers, Previous and New!!!
Best Choice for anything Optical – I went in to Cohen's about a week ago because I managed to step on my own glasses. I chose this location because it was the most convenient location I could find.
The person helping me was cordial and didn't hassle me about the coupon I brought with me. I'm a bit picky so it took me about 30 or so frames to finally narrow down the 2 that I wanted to get. One a nice little designer pair from Ray Ban and the other from TAG Heur.
I was surprised to find out that it would only take 3 days for my glasses to be ready because my last purchase took almost an entire week. I had to wait a while when I went to pick up my glasses because they were rather busy at the time, but I walked out very happy with my new frames.
Terrible! – I was alarmed at just how unorganized this joint was. I apparently had the first appointment on a sat and the store wasn't even open when I arrived. I came back an hour later and asked what happened and the lady gave me some lame excuse. The exam was horrible! There was gum wrappers on the floor and very old,dusty looking equipment. I'm getting a new exam somewhere else! Don't waist your time or money here!!!
WORST PLACE DO NOT GO HERE!!! STAY AWAY!! – IF I COULD GIVE 0 STARS THAT'S WHAT IT DESERVES!!!
I regret not reading these reviews before I went. I didn't think it would be so bad but its been a month and I still don't have my contacts. This place is absolutely HORRIBLE! They lie to you saying the contacts are coming and whatever but they are just stalling time. WHATEVER YOU DO NOT GO HERE! I NEVER GOT MY TRIALS WITH THE ACTUAL CORRECT PRESCRIPTION !!!!
HORRIBLE – AS A GIFT TO MYSELF I DECIDED TO GET A PAIR OF NEW FRAMES, I HAD AN EYE EXAM WAS GIVEN A RX FOR GLASSES I ORDERED SOME DIOR'S AND WHEN I WAS CALLED TO COME AND PICK THEM UP I DID BUT TO MY ASTONISHMENT THEY WERE DKNY AND NOT THE PAIR I HAD ORDERED. I WAS TOLD THAT I SHOULD PICK ANOTHER PAIR. I WAS DISGUSTED, I LOOKED AROUND AND FOUND NOTHING, THEY GAVE ME 'STORE CREDIT". WHEN I WENT TO MY EYE DOCTOR I WAS GIVEN A COMPLETELY DIFFERENT RX FOR GLASSES. SO MUCH FOR THEIR OPTOMETRIST. I REALLY WISHED I WOULD HAVE READ THESE REVIEWS. STAFF IS FAKE.....WATCH OUT!!!
Happy place, so much fun – I never had so much fun shopping for glasses. The clerk was joking around with me and telling me how good I looked in some frames and how bad some were, she seemed like she really loved her job making the customers look good and fashionable. The prices were reasonable and she kept making discounts on the different coatings and tints, adding in some for free. The doctor was a riot joking around in about 8 languages, he was so friendly and funny. I got an accurate prescription and from the clerk I got a pair of really great quality glasses that I am proud to wear. I will go back for another pair soon. I really love my glasses.
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