257 West 18th Street, New York, NY | Directions 1001140.74205 -74.00023
M-F 8am-8pm, Sa 8am-5pm, Su Closed
Neighborhoods: Midtown, Chelsea
Really good vets – I recommended Heart of Chelsea to a friend, who checked the online reviews and told me she was hesitant to take her cat because of those reviews, so I'm writing my own.
I have used Heart of Chelsea for about six or seven years, finding them after I had issues with another group of Vets. I wanted a vet that would test before automatically vaccinating my dog. Heart of Chelsea did and in fact my dog didn't need the shot. I still wonder if over vaccination causes some problems, especially in smaller breeds, so I was pleased to find vets that exercised some caution.
But more importantly, when my dog started having some problems, I took him in and Dr. Siebert quickly and accurately diagnosed Cushing's Disease. This was confirmed by a blood test. Then they suggested I take my dog to an ultrasound specialist to see if the disease was being caused by an adrenal or pituitary gland tumor. This was not a frivolous suggestion. It determined and improved treatment for my dog. Moreover, the specialist they referred me to was excellent.
The Heart of Chelsea vets have successfully treated my dog ever since, adjusting Cushing meds when needed and dealing with emergencies, including a chocolate episode and disk problems.
My favorite vet there is Dr. Crane, who will take the time to answer all questions fully, and who treats my dog like gold. But all the vets I've seen there have been really good.
Now, they are expensive (thus 4 versus 5 stars) but I have to say they are no more expensive than the other vets in my area. I think the solution is probably pet insurance, not trashing the vets. Thank you, Heart of Chelsea.
munchausens by proxy? – We fully expected to drop >300 for a check up, blood panel, rabies and distemper vaccinations. But they wanted to do tons more - blood panels that other vets said they order only rarely as well as vaccinations which were not necessary. They insisted that giving our cat Tagamet was not as good as whatever snake oil they sell and also wanted to do an x-ray because she spit up a furball. Again, I don't mind spending the money but I shudder at the pain other animals go through to line this outfit's pockets.
all about $$$ – As a first time pet owner I had no idea what my puppy needed. I got no explanations what vaccine she is getting or why all they said she needs them. I walked out with medication that was not needed at the time. Would not recommend, all about making money. I should have read the reviews before i went there.
Dishonest, money hungry doctors with a friendly smile. – If you want an honest review of this hospital, this is it.
I am not going to complain about the price. We live in NYC so let's be real. NOTHING is cheap here.
I am going to complain about the doctors. They are nice and friendly. But they view every appointment as an opportunity to make as much money as they can. As doctors, they should view each appointment as an opportunity to educate owners on how best to take care of their pets, give an accurate diagnosis without dollar signs in their eyes. They run unnecessary tests, which not only means racking up the bill, but now you are poking and prodding on MY pet for no real benefit. And it is absolutely ridiculous how trigger happy they are to give shots and medicine - again, for no real benefit.
Those that gave comments on how nice the doctors are - wake up. The only reason why you step into this place is to help your pet, NOT to make friends and to feel like YOU are being treated well. It's a fact that conventional pet food and medication is making our pets sick across the country. Do your part and educate yourself on your pet's health and well being, so that you can make the best decisions for them with a doctor you can trust, and not just be lured to medicate or operate bc a greedy doctor said so. This hospital is making a killing off of uneducated and unsuspecting pet owners.
Too many reviews have noted that the staff is responsible to fish out bad reviews and to respond with a fake 5-star review. I BELIEVE IT. It goes to show that their main interest is to keep their reputation sparkly by deception, and not by hiring doctors that are there to truly help animals. Shame, shame shame on you Heart of Chelsea!!!
If there is a glowing review right after this review, it means they are still up to their old tricks.
Lovely front desk staff and very attentive – From the minute I walked in to the hospital with my kitty Quincy, I was greeted by a smiling face and didn't even wait 5 minutes before somebody took me back to a room. The nurse that helped me was very gentle with my 16 year old boy and even offered him some treats to calm him down. Dr. Padro was just lovely and VERY patient with me. Since my senior kitty was diagnosed with hyperthyroidism, I had lots of questions and she answered every one and made me feel comfortable about giving him the medication. She even offered to call me the next week "just to check in to see how things were going." I wish MY doctor were as efficient as the people here.
Well educated, you get what you pay for – Yes, it's "expensive," but still way cheaper than human health. You get what you pay for. They offer personalized service and know what they are doing. They talk on the phone as many times as it takes. They call to follow-up. They answer their calls. They are open late and on the weekends. Dr. Siebert is top notch, well trained, has a calming touch (no need to scruff my cats) and saved my cat's life when she had bladder stones.
They usually check titers before giving vaccines, so you don't get anything unnecessary. You can refuse the stool samples if you think it's unnecessary for your indoor animals, and it might be, but my cats eat NYC cockroaches so I'd like to ensure they don't have parasites.
My only critique: I have my own bias against homeopathic treatment and I could do without the personalized scrub tops. But they care for my babies who can't speak for themselves and offer nothing but unconditional love in return. I want staff and physicians that are the best.
Poor, will take your $$ over and over – Don't go. This place did constant "guess work" to try and diagnose my dog. It cost me hundreds and hundreds of dollars, and weeks later, he is still suffering. I never had the same vet twice, always different, always guessing. Don't make the same mistake. Treat your dog well and do your research.
A complete disgrace – I can not begin to express the deepest regret I have for going to Heart Of Chelsea. They took my 9 week old puppy and without any consultation with me began vaccinating him for everything under the sun. Many of these Vaccinations have been proven to cause cancer in dogs and are attributed to many of the illnesses that ruin animals. They are in it for the money only. They want your cash, all of it and in truth they dont give a crp about your dog. I would NEVER refer someone there and I am sad that my poor dog may fall ill one day due to their work. I was overcharged on everything done there and the only thing they want is your money. They wanted him to be neutered when he is a show dog European Dobermann and when I said no they tried explaining to me that a dog having testicles was more prone to cancer. Yeah sure. That may work on these dog stupid individuals that walk through the door but people you need to do your homework and read up on whhat H.O.C doesnt want you know. DO NOT GO HERE FOR ANYTHING.
Worst Vet, dont' waste your time listeing to deceptive reviews!! – I usually do not feel compelled to write reviews for businesses. But I was overwhelmed to do so with the violation I felt at this place. I brought my kitten here that I adopted from AC&C in NYC. I came in for a FREE checkup that I was alotted. I was told to bring a stool sample. I now realize this is so they could make some money out of me while I was there. They sampled it, and found NOTHING wrong with it. Yet still perscribed me some medication for her. It was uneccessary, and in my opinion unhealthy to give me pet medicine she did not even need. They told me to give it to her "just in case" she had something. (Even though she has all her vaccinations and is an indoor cat) All in all, I ended up paying over $50 for a FREE checkup when there was nothing wrong with my pet! This place takes deceptive measures to take advantage of you and rob you of every penny they can.
Also, a side note. If you notice there are either glowing reviews of this place, or the miraculous coicendence of being insanely overcharged. Do not believe these "amazing" reviews. They are most likely writtien by employees themselves since they obviously monitor these reviews.
Here is my message to this business' owners, stop spending so much time managing your public relations issues, and actually improve your service for the customers you manage to get inside your doors. Just a tip, it is not good business to violate the customers you actually do have.
I keep receiving reminders in the mail to update my cats shots. I will NEVER give another penny to this disgraceful place.
I feel the exact same way. My dog was imported from Europe and I assumed HOC to be the place to go. After 6 months of studying I have discovered them to be the absolute worst veterinary practice imaginable. They gave my boy the same treatment (give him this, give him that) and he was sick with dirrha every time he left there. Noone who knows dogs or animals would use them. If you want reliable cheap vet service go to and support your local shelter like Bide a wee.
Money, money, money – If you want to feel as though you're on an infomercial or in a used car lot, HOCAH is the place for you. I took my cats here for exactly two visits before I decided to transfer them to another practice in another neighborhood and never looked back.
I thought Dr. Gabrielle was excellent, and the front desk staff was lovely beyond all words. However, I found Dr. Siebert to be somewhat cold, and I didn't really feel comfortable talking to him about my cats' issues.
And then there was the money. HOCAH will shake you down for every cent you have on you, and the ones you're earning next week too. It isn't just about preventative health; it's about this extra treatment and that preventative product and overcharging for basic services like vaccinations, and the next thing you know, you're walking out with a $300 bill for a routine visit for a healthy cat, and feeling as though you've been hustled. Vets in Manhattan are more expensive than elsewhere, but HOCAH is ridiculous.
Despite what they say about their promotional practices being for the benefit of the pets, I didn't find this to be the case. When my girls had their rabies vaccinations, they gave them the Fort Worth vaccine. While I received certificates I did not get the tags that went with the vaccine. HOCAH also tried to tell me that the vaccine was good for only one year, and put that on the certificate...except that Fort Worth is actually good for THREE years, and SHOULDN'T be given to cats annually. Another vet was able to look up the information on the certificate and confirm this for me.
Please don't bring your pets here.
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