461 W Broadway, New York, NY | Directions 1001240.726318 -74.000434
Neighborhoods: SoHo, Downtown
Awful Customer Service (3 WFC) – I want to start by saying this is about the Add Accessories at the World Financial Center (right by Southwest the restaurant) not the one in SOHO - I had one of the worst and most upsetting shopping experiences at this handbag and accessory store. The store has a wonderful selection of handbags, wallets and jewelry, but the person I met and dealt with made that detail mean nothing as I would never shop there again and I have advised all of my friends to do the same.
My BF bought me a beautiful white leather bag from there for my Birthday and I loved it, but I noticed quickly there was a scratch in the leather that could not be buffed away. We went to the store to exchange OR get a credit towards something else and was met by the man who was the owner. It started off unpleasant from comment one, which was "A bag with that imperfection would never leave this store" and went down hill from there - finally telling me that is my BF had not bought me a "low price point bag" aka cheap (the bag was close to $300) the imperfections would not happen! I mean who calls something that they sell in their own store cheap. I ended up leaving the store and keeping the bag (which is great minus the imperfections) but have a very bad taste in my mouth! This store sells the same brands that all the dept stores and many other boutiques sell so PLEASE give your business to someone else - from one shopper to another! Spread the word...
Flights of accessories fancy for many fashion moods. – The Scene
Beyond the very girlish front window are packs of giddy out-of-towners and lone locals puttering around the store, ooh-ing and aah-ing at the varied merchandise lining the walls or filling jewelry cases, as cheery store staff diligently answer any and all questions.
Store traffic bottlenecks up front, where customers try on such gorgeous millinery wonders as cowboy hats covered in magenta feathers and felt cloches with quirky, laser-cut details. Throw on one of the well-crafted wraps in velvet or fake fur, with sequined, beaded, feathered, or fur trimming, or one of the multi-hued mohair wraps large enough to double as afghans. Rabid handbag collectors won't want to miss out on the leather satchels and hobos, beaded clutches, and vinyl purses. Most of the beautiful, unfussy jewelry is bedecked with bright crystals, though one display case contains 14K rose gold rings and necklaces with semi-precious stones.
Rare Finds – I never see anyone on the street with the same thing as me now! The designers Add carries are original and high quality. The service is always sincere and outstanding!
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