Clothing >Costume National
160 Mercer St, New York, NY | Directions 1001240.725276 -73.998062
Neighborhoods: SoHo, Downtown
Excellent customer service – Very nice store - clothes are definitely well-made with cool design. Most importantly, the customer service is fantastic. In particular, one sales representative in the store named Mary Cryter, is probably one of the best I have ever come across. She is extremely helpful to me. She went above and beyond to help me locate a T-shirt that I like with my size.
Go from cool to cold at this black-on-black boutique. – Costume National's vibe is overly ponderous, with militaristic shoes and big, boxy coats. Apparently the '90s live on. The store is entirely black--walls and floor--though mini spotlights make peering at the goods easier. Tough love is on full display here, with severe and heavy black clothes and a shirt that's reminiscent of a straight jacket. Despite the ritzy ingredients, clothes are rough to the touch. Go directly to the leather: It's baby soft. Subtle details like an extra blouse in the sleeve make these slick tops and bottoms worth the considerable price.
Clothing good, but customer service not. – Last summer (2002) I bought sandals, for $200-300 (I can't recall the price). I wore them 5 times, and eventually, they got to the point that I felt they should be returned to the store for repair. Apparently the straps were made by "gluing" two strips of leather over a layer of nubuck, and eventually, all the straps split. I took them to the store and showed them the problem. It should have been very obvious that I had in fact NOT worn them much, as the soles were hardly worn, and were clearly the ORIGINAL soles, and not replacements. Nonetheless, they said since they were "last season's" shoes, they would not repair them without having to charge me. I feel that in a store like this, they should have accommodated me. It has nothing to do with the money I'd have to pay; it is the PRINCIPLE.
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