Brooklyn >Automotive Sales & Services > Z P Auto INC
37 Montrose Ave, Brooklyn, NY | Directions 1120640.707043 -73.948746
Magical Mechanic Shop – These guys are awesome! Equally adept at diagnosing issues with my new vehicles as well as my classics, they are the only mechanics which I trust with all my auto needs (and there are many). I found this shop some 10 years ago and have never been disappointed since. Their prices are exceedingly fair and they spare no effort to track down hard to find parts for my classic cars and get me great prices, at below dealer costs. I recommend this shop to all my friends and they recommend it to theirs! Give them a try!
Best Auto Repair in NY (maybe anywhere) – ZP is the best repair shop in all of NY-NJ-CT. They are reliable, prompt, honest, reasonably-priced, and know everything about cars old and new. I've been going to them for for 30 years, through many cars. But please - only tell your very best friends about them. I don't want them to get overbooked.
Most honest and dependable mechanic in town – If you don't want to be ripped off, want reliable no nonsense service, and someone to explain your problems in a language you can understand then ZP auto is the only place in NYC to go. I have been a customer for 15 years and don't go any place else. Gus has taken impeccable care of all of my trucks, cars, and vans, and made them run when they should have been junked. He and Elaiyne have been solution oriented in helping me to make the best and most cost effective decisions to maintain a small fleet over the years. Being a business owner myself I can appreciate great customer service, because it's what defines you from the masses and what keeps customers coming back. Gus and Elaiyne know that because they don't nickle and dime you to death, they don't do costly unneccessary work and they appreciate the value of your dollar. The place gets busy, but they'll make the time for you if your in a bind and they deliver when they say they will. FYI Gus's charm and Elaiyne's wit are free of charge!
Best mechanics in NY – I've used ZP for years now and not that often because any time I've had a problem with my Toyota, it has been fixed promptly, correctly, and at a price that is always less than I have expected. I've never had to get anything refixed that ZP has originally fixed. I would never use another mechanic, because I've never been screwed by these guys and they've always done the job right the first time. 2 thumbs up for ZP.
Great auto repair and great communication – I found them honest and did a great job. Aside from obviously fixing the car in a timely fashion, they kept me aware of what was going on, gave me options and prices with each.
Incompetent or dishonest – This is a long review, so here is a summary of the problems I had with ZP:
1) Incorrectly replaced a 10 amp fuse with a 30 amp fuse.
2) Put the blown 10 amp fuse in the fuse box as a spare.
3) Replaced my alternator, which was working perfectly.
4) Put in a refurbished alternator without telling me.
My tail lights were not working. I replaced a blown 10 amp fuse, but it blew again. I read positive reviews about ZP, so I brought it to them. Gus was immediately available, friendly, and able to quickly diagnose my problem. I was told I would need a new alternator. They put in a refurbished alternator without telling me, but the price ($460) was reasonable and a new alternator would have been more expensive. The customer service was very good, and the work was done on time. Then the problems began...
The first thing that was odd was that he said he had to replace the 10 amp fuse with a 30 amp fuse. The next evening as I was leaving for vacation, I noticed that although the tail lights were now working, the reverse lights were also on. After loading my luggage, I closed the trunk, and the tail lights shut off. I couldn't get them back on, so I left for my 400 mile trip, at night, with my 2 children in the car, and no tail lights. This trip ended up with me getting pulled over in New Hampshire by the State Police, but at least I didn't get a ticket.
While on vacation I had no mechanic available, so I took a book out of the local library. With a voltmeter, a soldering iron, and 50 cents worth of electrical tape, I was able to find the problem in my wiring and repair my lights. I also replaced the 30 amp fuse with the correct 10 amp fuse.
I took the time to read about alternators, and I cannot figure out why Gus would suggest replacing the alternator. An alternator would never cause only the tail lights to go out, while correctly recharging the battery. I can only conclude that he is either incompetent or dishonest.
Friendly, Fast & Reliable - A Great Experience – Our previously newfound trusty mechanic had unfortunately relocated. So, we had to find a new one in the city.
Couldn't be happier with these guys. From start to finish, a fine experience. Elaine was more than happy to discuss what I was looking for over the phone and answer my many questions and concerns. She happily went over the list I brought in with me. They called within 2 hours of me dropping off the car and went over everything they found and the work they thought should be done.
We were looking to get some long overdue work done, knew it would cost some good money, but didn't want to go too far. Elaine's estimate was right on and the price was more than fair. We've found our new go-to mechanic in the city.
Car is running like new!
Editorial Review – This friendly mom and pop shop will make sure your car is in shipshape whether it is foreign, domestic, antique or new.
Best, Smartest Mechanic/Auto Shop in NYC for Good Cars – Gus is a magician at keeping fine cars running tip top. If you care about your car, there is no better place than ZP to have it fixed or serviced. My vintage Mercedes purrs like new thanks to ZP's TLC. I am impressed with the skills and knowledge of every employee there. I have brought cars to them needing everything from a complete overhaul to a recommendation for the right tires. No one knows cars and the entire business better than Gus and Elaine. - - A long-time customer.
The Only Place To Go. – I own an Audi, that should be enough to undertand my issues. I brought it to the dealer when I first noticed something was leaking. They told me I needed a new water pump and that the entire front needed to come off to change it. They wanted an outrageous amount of money (I'm not kidding by that either, it was in the thousands and I needed to book a reservation for a week away). I called ZP Auto after hearing about it from a friend and they were truly fantastic. Not only did they tell me to bring it the next day, they fixed it in one day and charged 1/3 of the price that had Audi told me. I now go there for both my cars and not only do I trust them but Gus and Elayne (the owners) are practically like family, which is the way they treat everyone.
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