33 Bleecker St, New York, NY | Directions 1001240.725716 -73.993685
Neighborhoods: NoHo, Downtown
24-hour cancellation policy???? – I bought a mat package deal on half off depot. My friend and I were super excited to go because we'd never done Pilates. My friend does yoga on a regular basis and I am a pretty sedentary (sometimes go to yoga, generally walk, no gym). I tried to sign up online for a class but decided to call instead because I had a question about mats, etc. I ended up talking to a receptionist on the telephone who signed me up for two classes (a Sunday, then the next day Monday), and answered my questions about the class. She therefore clearly knew that I had never done Pilates, and that was it. I had a pretty crazy weekend and knew that I wasn't going to make it to the Sunday class but forgot to call and let them know-- I do this as a courtesy, but didn't sweat it because they never told me that I had to. I woke up with a sore throat on Monday and knew I wasn't going to make it, so I called and was told by reception that the cancellation was going to go against my package, and I was like, what does that mean? She told me because I hadn't called before 24 hours that it was going to be a no-show and count as a class. I told her I had never been told about the cancellation policy. I then spoke to the owner Brooke who had the most inane and insulting argument. I think she kind of believed me that I hadn't been told, but then went on to say that even if I hadn't been told on the phone that I should have known because "this is New York, and every Pilates and Yoga studio has a 24-hour cancellation policy". WOW- wrong on sooo many levels. First of all, couldn't one of your people screwed up, and not told me on the phone? Of course! She didn't protect herself by sending me anything in the mail, there's nothing on halfpricedepot about Re:AB's policies, and most importantly, I did NOT sign anything. If it's a she-said-she-said situation, you can't hold the client responsible. That's just bad business, especially if the client is (a) new to your specific business, and (b) has a ton of friends she's going to blab this to. Plus, it's really rude to assume things about people, like that your clients have been to pilates and yoga studios in the first place and know their policies-- first, it's not true that all yoga studios have 24-hour cancellation policies (the one near me in Hell's Kitchen does NOT), and second, the question I called to ask of them (do I need to bring any equipment) was pretty stupid, so you have to assume the average New Yorker doesn't really know much about what you, Brooke, does for "13 years" every single day. I definitely lost it with Brooke, but at the same time she was clearly ignoring the most important thing going in my favor: that I hadn't signed anything and that I had two no-shows because I had made both class appointments in ONE call. She was like, you have two no-shows and you want me to "eat this so you can continually call and make appointments and not show up." Uh, NO. I get the 24-hour cancellation policy now _because I've been told_. I didn't know it before, but NOW I do. Brooke, thank you for a delightful entree into Pilates World and making me feel welcome!
EASY to get in shape – I have a friend who has been telling me about this place and how great their classes are. She said their instructors made the classes very enlightening. Educating her about the best ways to work out. So from what I hear it is a great place to do pilates. I also found a deal for three mat classes there. It is suppose to be $75, but online I found it for just $37.50! Go online to halfoffdepot and go to their new york section. Check it out....
Can't review studio or trainers but have interacted with Front Desk – They were very helpful. Brooke reached out to help arrange sessions for my wfie. Thank you for be so accomodating
ABsolutely FABULOUS! – As a newcomer to the word of Pilates, and exercise in general, I am extremely pleased with my new addiction and have no plans for recovery! re:AB! The atmosphere at the studio is friendly and welcoming, fostered by a helpful staff. The equipment is well spaced so you are a comfortable distance from others. The instructors ask appropriate questions and proceed accordingly. They are motivating and innovative. You can try different instructors without missing a beat. They have a team approach and don't contradict each other. This is very helpful to a newbie! The continuity of care makes me a true believer in the Pilates method. Brooke is clearly at the top of her game! The results speak for themselves!
Great studio with great energy, great environment, great teachers – Have been going to re:AB since its inception 11 years ago and have witnessed its growth in size, professionalism, and innovations. Have worked out with a varietry of instructors over the years and all have been dedicated, focused, attentive. I always enjoy my sessions,and feel energized when they are over. I have had only one complaint and that had to do with some plumbing that was faulty, but I do believe that got fixed now......I recommend a workout with Brooke Siler, the owner, if the opportunity arises. She is the best!
PS I started doing Pilates in 1969 after my second daughter was born. I am seventy years old. I bike, hike, ski and know my Pilates training has helped me in all these pursuits and in my everyday activities.
Lots of talk, no action – If you're looking at this studio, it's probably because of brooke siler's celebrity buzz but don't expect either brooke or celebrities. There's a bulletin board with press clippings, though.
Don't expect particularly good pilates either, especially if you're a guy. I'm not sure about all the warm fuzzies on this site -- did someone ask the staff to start posting? -- but my experience was of a middling workout at best. Not worth the money. Real Pilates in tribeca is a much better choice, and U can even sign up for classes online. Don't waste time here.
A beautiful studio filled with beautiful people – I am a fairly new client at re:AB, but I am sure I will be there life long. What I love about re:AB is the wonderful atmosphere, no matter what shape or what personality you will fit in here. It is a family studio where the instructors are highly skilled and willing to treat you like an honest best friend. The staff is remarkable considering the sometimes quite complicated clients they encounter. Most of all I recommend this studio to any one considering continuing Pilates or in the mood to try something new. Pilates has brightened my outlook on life, myself, and my passions in life. Thank you re:AB!
ReAb ROCKS! – Just checking in to let users know that I have been to ReAb on NUMEROUS ocasions in the past several years and have never had a single problem. The staff is friendly and always courteous but like anywhere if you walk in grumpy they get your vibe and they do their best to accomodate and try to make you feel good about coming to the studio. Funny thing is I read "Jenniferstimsons" review below and notice she likes to negatively review places (see her other reviews) but does not praise anyone or place?!?!?!!? Anyway, ReAb is great. There is a warm and wonderful feeling to the studio and an eager and VERY knowledgable staff. They try to make you work hard, smile, laugh and leave with a positive outlook about feeling and looking great! Love the vibe and the instruction. Don't let the naysayers bring you down. Try it yourself and decide. I think you'll be quite pleased. Kudos to Brooke and her staff.
Oh yeah, I did have a schedulinjg problem one time only. Probably as much my fault as anyone's. They were accomodating , friendly and professional in thier handling of the situation and totally took care of me. That impressed me waaaaaaay more than the rescheduled appt . upset me.
Very Satisfied Customer - Ignore Sour Grapes ;~) – I'm a more recent client of reAB's, having only been there for about 5 months - but I go 2-3 times a week and have yet to encounter any scheduling issues or absentee teachers. The receptionists are always friendly and the workouts are really the best I've had. I've been to a few other studios around the city, some of which are highly rated here but shouldn't be, and in my experience reAB has been the best all-around experience. I think it would be unrealistic to expect things to be perfect anywhere but its really how a company handles the problems that count. I know 2 other clients at reAB, that's how I found it, and they've had nothing but great service too. Anyway reAB has been around for like 10 years and it's always busy so I'm sure they wouldn't be so popular if they were so horrible at customer service. Hopefully the people below have moved on to other studios as my favorite part of reAB is the positive energy there. Keep up the good work guys!
Like a second home! – I have been going to re:AB for over three years- taking private sessions and duets- and I have had nothing short of an amazing experience there. Not only have the teachers and front desk staff been helpful and supportive, I have made several friends among the other clients. I have been to gyms, yoga studios, other Pilates studios, but none compare to re:AB in terms of instruction (which offers innovative uses of weights, exerciseballs and magic circles) but also customer care. I'm not sure what happened to the posters below, but I've only ever had a few mishaps with the desk and scheduling- all of which were dealt with in a very professional manner--even when I was the one who wrote my name on the wrong class sheet! oops!
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